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Description

Equip your team with essential resources to elevate customer satisfaction levels. Establish a set of questions, organize surveys, and gather feedback via SMS or email, while utilizing NPS dashboards to directly capture customer satisfaction data from your website and mobile applications. Analyze real-time CSAT and NPS metrics to enhance the overall customer experience. Streamline routine processes such as sending reminders and payment updates, while facilitating digital communication to foster engagement and maintain strong relationships with customers, vendors, and employees alike. Create your online surveys in just a few minutes, ensuring accessibility across all devices. Observe survey outcomes in a graphical format and in real-time. Customize your survey questions, schedule the surveys, and receive feedback through SMS, email, and mobile platforms while reviewing CSAT and NPS data on dynamic dashboards. CHI® Express provides you with the tools to assess customer experience, CSAT, and NPS metrics as they evolve. Transform your ideas into survey questions by determining the type of data you need and selecting the relevant question format. This approach not only improves engagement but also provides invaluable insights into customer preferences and behaviors.

Description

Clientshare has built the world's leading Business Reviews platform, Pulse. Pulse gives your business the tools you need to manage your entire Business Review and feedback process, measure customer satisfaction through NPS, CSAT and written comments, growth and retention by effectively identifying churn risks and growth opportunities with accounts. We work with enterprises across Logistics, Facilities Management, Process Outsourcing and Manufacturing to provide them with the tools they need to create, deliver, measure and act on reviews and feedback. If you use Clientshare Pulse, please leave a review and share your experience!