Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The C1 Connected Experience (C1CX) is a comprehensive solution designed to revolutionize the way employees, customers, and technology interact by incorporating generative AI to speed up automation and utilizing state-of-the-art collaboration tools to improve work quality. The sophisticated orchestration capabilities of C1CX enable organizations to integrate these features into their current infrastructures, allowing for modernization while mitigating the risks tied to completely replacing existing technology investments. This strategy guarantees fluent and cohesive interactions across multiple channels and transitions, preserving a consistent experience for users. By harnessing the power of C1 Elly™, C1's enterprise AI platform, C1CX not only accelerates the implementation of automation but also fosters remarkable business growth while enhancing engagement for both employees and customers. Ultimately, C1CX empowers organizations to stay competitive in an ever-evolving digital landscape.
Description
The evolving landscape of workforce management presents new challenges that require innovative solutions. Traditional methods like manual spreadsheets and outdated software are no longer sufficient to meet contemporary demands. Enter the Legion WFM platform, an AI-driven and cloud-based solution that offers an advanced and user-friendly experience that employees appreciate. By modernizing the way employees interact with management tools, Legion WFM enhances workforce optimization. Utilizing machine learning technology, it generates highly precise demand predictions that ensure ideal staffing levels; its automated labor forecasts boast an impressive 98% accuracy rate. The platform forecasts business demand through various metrics, such as revenue, transaction counts, and customer foot traffic, incorporating your specific labor model and staffing guidelines. With fully-automated forecasts that continuously adapt and learn from vast amounts of data, Legion WFM not only boosts employee satisfaction but also aids in attracting and retaining customers. By enhancing workforce productivity and engaging staff with its intuitive tools, Legion WFM automates labor management, allowing you to concentrate on providing exceptional service to your clientele. Ultimately, choosing Legion WFM empowers businesses to thrive in a competitive environment.
API Access
Has API
No
API Access
Has API
No
Integrations
ADP GlobalView
No
Agilysys InfoGenesis
No
C1 Elly
Yes
Dell APEX
Yes
Genesys Cloud CX
Yes
Google
Yes
Gusto
No
IBM Cloud
Yes
Looker
No
Microsoft 365
Yes
Integrations
ADP GlobalView
Yes
Agilysys InfoGenesis
Yes
C1 Elly
No
Dell APEX
No
Genesys Cloud CX
No
Google
No
Gusto
Yes
IBM Cloud
No
Looker
Yes
Microsoft 365
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
C1
Founded
1993
Country
United States
Website
www.onec1.com/solutions/customer-experience
Vendor Details
Company Name
Legion
Founded
2016
Country
United States
Website
legion.co
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
Legal Calendar
Case Defined Timekeepers
No
Completion Tracking
No
Conflict Management
No
Multi-Office
No
Reminders
No
Rules-Based Scheduling
No
Staff Calendar
No
Status Tracking
No
Task Management
No
Scheduling
Alerts/Notifications
No
Appointment Scheduling
No
Automated Scheduling
Yes
Calendar Management
No
Class Scheduling
No
Employee Scheduling
No
Facility Scheduling
No
Group Scheduling
No
Interview Scheduling
No
Meeting Room Booking
No
Multi-Location
Yes
Online Scheduling
No
Payment Processing
No
Real-time Scheduling
No
Reservations
No
Resource Scheduling
No
Room Booking Management
No
Time Clock
Biometric Recognition
No
Hourly Employee Tracking
No
Messaging
No
Mobile Access
No
Online Punch Card
No
Payroll Management
Yes
Punch card
No
Reporting/Analytics
Yes
Salaried Employee Tracking
No
Sick Leave Tracking
No
Vacation / Leave Tracking
No
Workstation Tracking
No
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
Yes
Labor Projection
Yes
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No