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Description
Comprehensive omni-channel software solutions encompass voice, SMS, web chat, social media, and additional communication methods. They feature a TCPA-compliant enhanced manual dialing system along with predictive, progressive, and power dialers. The platform also offers ACD/queues, call and screen recording, sentiment analysis, and customizable dashboards, as well as advanced reporting capabilities with automation. Quality assurance is enhanced through automated call scoring, and AI-driven voice, chat, and SMS bot solutions are integrated. Additionally, CPaaS capabilities facilitate the automatic ordering and routing of phone numbers within our carrier network, ensuring seamless connectivity and efficiency for users.
Description
Graia stands as a cutting-edge platform that enhances customer interactions through AI, facilitating empathetic and intelligent dialogues across various channels such as voice, chat, and email. This innovative solution merges agentic AI with a comprehensive CCaaS (Contact Center as a Service) framework and engagement tools, all within a singular system that prioritizes human experience while maintaining high performance. Supporting more than 100 languages, the platform excels in real-time sentiment, intent, and context analysis, ensuring that customer interactions are both seamless and responsive; in addition, it offers insightful dashboards and analytics to monitor customer sentiment, identify trends, assess resolution times, and gauge CSAT enhancements. Moreover, Graia's modular architecture allows businesses to implement only the necessary components, while also providing robust enterprise security measures that comply with ISO-27001 and GDPR, alongside end-to-end encryption. With a global infrastructure boasting 99.99% uptime and data centers strategically located worldwide, the platform ensures reliability and accessibility. Furthermore, Graia effectively integrates AI automation for handling routine inquiries, while enabling human agents to tackle more intricate challenges, thereby creating a balanced and efficient customer service ecosystem.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Debtmaster
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€49 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Broadband Dynamics
Founded
1996
Country
United States
Website
www.broadbanddynamics.com
Vendor Details
Company Name
Graia
Founded
2019
Country
United Kingdom
Website
www.graia.ai/
Product Features
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
SD-WAN
Application Delivery Control
Centralized Orchestration
Dynamic Path Selection
Multi-Cloud Management
Policy-based Management
VPN
WAN Optimization
Zero-Touch Provisioning
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail