Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We connect you with leading creators, experts, and icons from around the globe for engaging live sessions that facilitate learning and interaction. Our dynamic sessions delve into various subjects, including mind, body, home, finances, and more, empowering you to enhance your life. Bright serves as a complimentary, stand-alone app that allows users to manage their account settings and access stored, cloud-based video call sessions. Elevate your skills through real-time video discussions with influential personalities who can guide you on your journey to excellence. By linking with renowned experts, you can discover the keys to achieving your personal and professional best. Don’t miss out; register today for a free Bright account to unlock our Session of the Week. Existing users can easily sign in to access their saved video call sessions in the cloud. For further details about Bright, please check out our website. Additionally, you have the opportunity to become a creator yourself and assist others in their learning journeys. If you’re curious to delve deeper into what Bright has to offer, consider booking a private session for personalized insights!
Description
Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon EC2
No
Amazon Web Services (AWS)
No
CallFinder
No
Facebook
No
Gmail
No
Google Analytics
No
Google Calendar
No
GrowthZone
Yes
IBM Watson
No
Ivanti Neurons
No
Integrations
Amazon EC2
Yes
Amazon Web Services (AWS)
Yes
CallFinder
Yes
Facebook
Yes
Gmail
Yes
Google Analytics
Yes
Google Calendar
Yes
GrowthZone
No
IBM Watson
Yes
Ivanti Neurons
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Bright
Country
United States
Website
brightlive.com
Vendor Details
Company Name
Bright Pattern
Founded
2010
Country
United States
Website
www.brightpattern.com
Product Features
Video Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
No
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes