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Description
BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction.
BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes.
BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.
Description
Designed specifically for B2B support, SupportLogic can be quickly implemented and begins delivering a notable return on investment within just a few weeks. As a cloud-based solution, it smoothly integrates with your existing systems of record. The applications offered by SupportLogic are ready to use; you just need to activate them to start gaining valuable insights. By enhancing your CRM or ticketing systems, SupportLogic enables you to extract actionable insights from the unstructured data related to support interactions. Prioritizing security, SupportLogic ensures that your customer data is consistently protected through features like your own virtual private cloud deployment and stringent privacy measures. You can easily identify cases with breached SLAs, negative customer feedback, or requests for escalation. Additionally, you can generate customized case lists using signals derived from natural language processing, such as forecasting potential escalations, thereby enabling more proactive support management. This comprehensive approach not only enhances operational efficiency but also fosters improved customer relationships.
API Access
Has API
API Access
Has API
Integrations
Jira
Microsoft Teams
Salesforce
Slack
Azure DevOps Server
CoPilot AI
Dropbox
Facebook
Freshdesk
Google Drive
Integrations
Jira
Microsoft Teams
Salesforce
Slack
Azure DevOps Server
CoPilot AI
Dropbox
Facebook
Freshdesk
Google Drive
Pricing Details
$12
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Syncfusion
Founded
2001
Country
United States
Website
www.bolddesk.com
Vendor Details
Company Name
SupportLogic
Founded
2016
Country
United States
Website
www.supportlogic.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management