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Description
An omnichannel solution allows businesses to engage with their customers across various messaging applications and social networks through live chat and email. This innovative approach effectively addresses the issue of customer drop-off due to prolonged wait times for consultations on websites. Unlike traditional telephony, companies incur minimal costs beyond the internet connection when utilizing messaging platforms for communication. Consultations via these channels are not only quicker but also facilitate the sharing of multimedia content, making them accessible from virtually any location. With messaging applications and social networks collectively reaching over half of the global population, the potential for customer engagement is immense. Our platform also provides real-time analytics, enabling businesses to track message requests, evaluate agent performance, and assess different communication channels. Furthermore, we offer seamless integrations with popular helpdesk solutions and CRM systems, including Salesforce CRM, Zendesk, Freshdesk, Kayako, Intercom, and ELMA BPM. This comprehensive approach ensures that businesses can optimize their customer interactions while leveraging existing tools effectively.
Description
Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.
API Access
Has API
API Access
Has API
Integrations
Amazon Polly
Facebook
Infobip
Instagram
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Twilio
VK
Verbio
Integrations
Amazon Polly
Facebook
Infobip
Instagram
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Twilio
VK
Verbio
Pricing Details
$50.00/month/user
Free Trial
Free Version
Pricing Details
$59.99/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Blinger
Founded
2016
Country
Belarus
Website
blinger.io
Vendor Details
Company Name
net2phone
Founded
1990
Country
United States
Website
www.net2phone.com/products/cloud-contact-center-solutions
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management