Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our Business Intelligence (BI) leverages Customer Satisfaction Surveys (CSAT) to identify Promoters, Passives, and Detractors. Our solution is continually iterated to collect real-time customer feedback, boost SEO, and keep our users’ Net Promotor Scores (NPS) accurate…all to accomplish our mission to empower our community to share the wealth of their reputations with the world. 27% of people in a recent study have a bad customer experience that impacts their day. As a result, we have altered the way we sell. Therefore, aligning your organization around creating a better customer experience is paramount to establishing your organization as an industry leader. In addition, we believe that customer experience is central to brand confidence. Our CSAT surveys/review conversion BI help today's customers become brand promoters, thereby convincing more prospects to come your way. In addition to spreading the good news of overall achievement in customer experience, regular CSAT and NPS evaluation enable companies to predict customer retention and service/product quality.

Description

Vecko utilizes conversational Artificial Intelligence (AI) to capture the voice of the customer (VoC) and derives actionable insights from a diverse array of digital media, boasting an impressive analysis accuracy exceeding 95%. This innovative platform aids organizations in uncovering the underlying reasons behind NPS and CSAT feedback, empowering them to enhance the overall customer experience. By swiftly pinpointing issues, Vecko enables businesses to expand their capabilities to surpass customer expectations while addressing potential problems before they escalate into significant barriers to customer loyalty. With its proprietary analytics and custom-developed algorithms, Vecko streamlines the interpretation of customer feedback by incorporating a comprehensive understanding of industry-specific language and terminology. As a result, organizations can achieve over 95% accuracy in understanding customer statements without necessitating further parsing, processing, or validation. Ultimately, Vecko transforms how businesses interact with customer insights, ensuring they remain ahead of the curve in meeting customer needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Autotask PSA
Axis LMS
BrightGauge
ConnectWise PSA
Google Business Profile
QuickBooks Online
QuickBooks Online Advanced
Salesforce
Xero

Integrations

Autotask PSA
Axis LMS
BrightGauge
ConnectWise PSA
Google Business Profile
QuickBooks Online
QuickBooks Online Advanced
Salesforce
Xero

Pricing Details

$0 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BizRatings.com

Founded

2012

Country

United States

Website

www.bizratings.com

Vendor Details

Company Name

Enghouse Interactive

Founded

1984

Country

United States

Website

www.enghouseinteractive.com/ai-insights-vecko-americas

Product Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Product Features

Alternatives

Zence Feedback Reviews

Zence Feedback

Easyrewardz

Alternatives

Cognigy.AI Reviews

Cognigy.AI

NiCE Cognigy