Vecko Reviews

Vecko Description

Vecko uses conversational Artificial Intelligence to (AI) to listen to the customer voice and extract actionable insights from a wide variety of digital media. With greater than 95% accuracy, Vecko helps organizations identify and capitalize on the "why" hidden within CSAT and NPS feedback. Vecko empowers your organization to deliver a better customer experience by quickly identifying issues that can help you expand the capabilities that exceed customer expectations and resolving others before they become serious obstacles to customer retention and loyalty. Vecko makes it easy to understand customer feedback. It uses its proprietary analytics, custom-developed algorithms, and deep understanding of industry-specific terminologies, phraseologies, and other proprietary approaches to deliver more than 95% accuracy in customer statements. No additional processing, validation or parsing required.