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ease
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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

BSI's BioSig-ID provides a seamless biometric authentication solution that can be accessed on any device, including computers, tablets, and mobile phones, using a finger, stylus, or mouse for input. This patented technology offers secure file and information access through multi-factor authentication (MFA) in a single product, fully compatible with HTML5. With no need for hardware or software downloads, BioSig-ID ensures user verification with just a simple four-character password. Unlike traditional biometric systems, BioSig-ID focuses on protecting user privacy by adhering to privacy laws and bypassing common concerns about biometric data. The platform also delivers real-time alerts for potential data crimes, providing proactive security measures. By combining ease of use, privacy protection, and advanced security, BioSig-ID offers a user-friendly, efficient authentication solution for businesses and individuals alike.

Description

Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.

API Access

Has API

API Access

Has API

Screenshots View All

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Screenshots View All

Integrations

Genesys Cloud CX

Integrations

Genesys Cloud CX

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Biometric Signature ID

Founded

2007

Country

United States

Website

biosig-id.com

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Product Features

Authentication

Biometric
Credential Management
Knowledge-Based Authentication
Mobile Authentication
Multifactor Authentication
Out-of-Band Authentication
Policy Management
Self Service Portal
Single Sign On
Social Sign On

Online Proctoring

Automated Proctoring
Biometrics
Browser Patrolling
Candidate Authentication
Facial Recognition
Live Proctoring
Real-Time Communication / Chat
Real-Time Proctoring
Recording / Storage
Remote Proctoring
Reporting / Analytics

Alternatives

Alternatives

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Keyless Authenticator

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