Average Ratings 2 Ratings

Total
ease
features
design
support

Average Ratings 140 Ratings

Total
ease
features
design
support

Description

The ultimate solution for prominent organizations to securely manage and support any device or system from virtually anywhere in the world. Utilize a comprehensive remote support solution to address all needs. BeyondTrust Remote Support (formerly known as Bomgar) empowers you to assist Windows, Mac, Linux, iOS, Android, network devices, and peripherals with a single, secure platform. This means more devices, broader platforms, a larger user base, and support across various locations. Deliver immediate, dependable remote assistance to end-users and clients, whether they are within your network or beyond. By concentrating on resolving issues instead of connection problems, you can enhance productivity. Boost service quality and customer satisfaction with smooth, high-performance remote support tailored for every user. Ensure scalable, enterprise-level support that sustains your operations, whether you are troubleshooting a Linux server on another continent or addressing an iPhone issue just down the street. This capability allows for a more efficient workflow, ultimately benefiting both your team and your customers.

Description

TSplus Remote Access is an ideal alternative to Citrix or Microsoft RDS for remote access, remote desktop connections and web application delivery. TSplus Remote Access: Remote desktop access Application delivery Secure connection from any device or browser Customizable web portal No Terminal Service CALs are required TSplus Remote access is a reliable and scalable method to web-enable any Windows Applications. TSplus's HTML5 built-in gives users seamless, intuitive access to Windows-based desktops and applications from any browser on any device. This includes PCs, Macs and Smartphones as well as Tablets. Remote Access offers a variety of connection clients and configurations. This allows you to create a secure remote environment that suits your needs and can grow with you business. Get a free 15-day trial of any TSplus product!

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HaloPSA Yes 
Splunk Cloud Platform Yes 
Vivantio Yes 

Integrations

HaloPSA No 
Splunk Cloud Platform No 
Vivantio No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$150.00
Permanent licence per server - depending on the number of users: from 3 to unlimited.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BeyondTrust

Founded

1985

Country

United States

Website

www.beyondtrust.com/remote-support

Vendor Details

Company Name

TSplus Group

Founded

2007

Country

United States

Website

tsplus.net/remote-access/

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

Remote Support

Diagnostic Tools No 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Application Virtualization

Conflict Prevention No 
Cross-Platform Support Yes 
Dashboard Yes 
Debugging No 
Incident Management No 
Legacy App Support Yes 
Memory Protection No 
Multiple App Instances Yes 

Cybersecurity

AI / Machine Learning No 
Behavioral Analytics Yes 
Endpoint Management Yes 
IOC Verification No 
Incident Management No 
Tokenization No 
Vulnerability Scanning No 
Whitelisting / Blacklisting Yes 

Remote Desktop

Chat No 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions No 
Remote Print Yes 
Remote Wake No 
User Management Yes 

Remote Support

Diagnostic Tools No 
File Transfer Yes 
Live Chat No 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer Yes 
Surveys & Feedback No 

Alternatives

Alternatives

Kasm Workspaces Reviews

Kasm Workspaces

Kasm Technologies
Thinfinity Workspace Reviews

Thinfinity Workspace

Cybele Software, Inc.