Average Ratings 2 Ratings
Average Ratings 140 Ratings
Description
The ultimate solution for prominent organizations to securely manage and support any device or system from virtually anywhere in the world. Utilize a comprehensive remote support solution to address all needs. BeyondTrust Remote Support (formerly known as Bomgar) empowers you to assist Windows, Mac, Linux, iOS, Android, network devices, and peripherals with a single, secure platform. This means more devices, broader platforms, a larger user base, and support across various locations. Deliver immediate, dependable remote assistance to end-users and clients, whether they are within your network or beyond. By concentrating on resolving issues instead of connection problems, you can enhance productivity. Boost service quality and customer satisfaction with smooth, high-performance remote support tailored for every user. Ensure scalable, enterprise-level support that sustains your operations, whether you are troubleshooting a Linux server on another continent or addressing an iPhone issue just down the street. This capability allows for a more efficient workflow, ultimately benefiting both your team and your customers.
Description
TSplus Remote Access is an ideal alternative to Citrix or Microsoft RDS for remote access, remote desktop connections and web application delivery.
TSplus Remote Access:
Remote desktop access
Application delivery
Secure connection from any device or browser
Customizable web portal
No Terminal Service CALs are required
TSplus Remote access is a reliable and scalable method to web-enable any Windows Applications. TSplus's HTML5 built-in gives users seamless, intuitive access to Windows-based desktops and applications from any browser on any device. This includes PCs, Macs and Smartphones as well as Tablets. Remote Access offers a variety of connection clients and configurations. This allows you to create a secure remote environment that suits your needs and can grow with you business.
Get a free 15-day trial of any TSplus product!
API Access
Has API
No
API Access
Has API
No
Integrations
HaloPSA
No
Splunk Cloud Platform
No
Vivantio
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$150.00
Permanent licence per server - depending on the number of users: from 3 to unlimited.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
BeyondTrust
Founded
1985
Country
United States
Website
www.beyondtrust.com/remote-support
Vendor Details
Company Name
TSplus Group
Founded
2007
Country
United States
Website
tsplus.net/remote-access/
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No
Remote Support
Diagnostic Tools
No
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
Product Features
Application Virtualization
Conflict Prevention
No
Cross-Platform Support
Yes
Dashboard
Yes
Debugging
No
Incident Management
No
Legacy App Support
Yes
Memory Protection
No
Multiple App Instances
Yes
Cybersecurity
AI / Machine Learning
No
Behavioral Analytics
Yes
Endpoint Management
Yes
IOC Verification
No
Incident Management
No
Tokenization
No
Vulnerability Scanning
No
Whitelisting / Blacklisting
Yes
Remote Desktop
Chat
No
Cross-Platform Access
Yes
File Transfer
Yes
Group View
No
Mobile Device Access
Yes
Multi Monitor Support
Yes
Record Remote Sessions
No
Remote Print
Yes
Remote Wake
No
User Management
Yes
Remote Support
Diagnostic Tools
No
File Transfer
Yes
Live Chat
No
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
Yes
Surveys & Feedback
No