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Average Ratings 0 Ratings
Description
Benchmark Intelligence offers a platform for customer feedback and surveys via SMS, specifically designed for physical retail establishments. Our innovative system gathers insights through automated, intelligent text surveys. Additionally, we enable two-way SMS communication, allowing businesses to connect with dissatisfied customers and enhance their overall experience. This proactive approach ensures that concerns are addressed promptly, fostering better customer relationships.
Description
OnePoint Global is committed to creating and enhancing survey solutions tailored for success in an increasingly mobile environment. As the sole provider focusing on robust survey tools that prioritize a mobile-first strategy for gathering customer feedback and insights, we empower users to conduct fully optimized surveys capable of engaging any target demographic on any device, worldwide, and in multiple languages, whether online or offline. Our range of DIY survey solutions allows clients and developers to either create their own mobile survey products or seamlessly integrate specific survey functionalities into their existing platforms via an Open Source framework supported by Software Development Kits (SDKs). Our rapidly loading surveys are compatible with smartphones, tablets, phablets, and desktops, ensuring accessibility for users anytime and anywhere, whether they are connected to the internet or not. Additionally, sending survey invitations through SMS can significantly enhance response rates and completion percentages, driving better engagement and insights. This dedication to mobile optimization positions OnePoint Global as a leader in the survey industry.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$50 to 100 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Benchmark Intelligence
Founded
2021
Country
United States
Website
usebenchmark.com
Vendor Details
Company Name
OnePoint Global
Founded
2005
Country
United Kingdom
Website
www.onepointglobal.com
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
SMS Survey
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management
Product Features
SMS Survey
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video