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Description
Accelerate your response to customer needs and watch them rave about your service, leading to more frequent interactions! Enhance the efficiency of job and ticket creation by offering precise suggestions for calls, enabling quicker assignments and resolutions. By utilizing established templates, you significantly reduce the necessity for repetitive typing, thereby speeding up ticket generation. With predefined solutions tailored to different call types, you can achieve a higher rate of first-call resolutions. Additionally, automate the creation of calls from emails and ensure they are directed to the correct team member without delay. Implement escalation email alerts for call assignments, overdue tasks, and other critical assignments. You can also export call data and essential metrics to MS Excel for comprehensive analysis. Furthermore, our application provides options for product and issue analysis to support quality control monitoring, along with features for managing costs, compensation, and revenue reporting. This robust, web-based Service Desk application is designed to accommodate intricate workflow routing, ensuring all aspects of customer service are efficiently managed. Overall, the system is tailored to enhance productivity and improve customer satisfaction substantially.
Description
WorkplaceManagement is an application designed to solve the simple problem of locating staff, printers, meeting rooms and whatever else you need to find within an office building. We basically create a dynamic office employee map. WorkplaceManagement helps you keep track of who and what is where in your organization with a visual representation on an interactive map of your business locations.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Active Directory
Microsoft Entra ID Protection
SQL
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$19/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Basic Business Systems
Founded
1979
Country
United Kingdom
Website
www.basiconline.net/saas-cloud-service-desk-x.html
Vendor Details
Company Name
isimSoftware Solutions
Country
Turkey
Website
workplacemanagement.isimsoftware.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Meeting Room Booking System
Digital Signage
Internal Meetings
Multi-Location
Online Booking
Payment Processing
Third Party Booking
Utilization Reporting
Vendor Management
Visitor Management