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Description
Software that allows you to close more calls. Balto helps you sell more, optimize your sales team and grow your business. Balto is the first live call guidance software.
1. 1.
Balto is the first real time call guidance software.
Balto, powered by AI, analyzes speech on both ends of a call and instantly delivers crucial information to reps who use Balto.
2. Dashboard Suite
Balto, tracks all your calls.
The ability to track conversations means that you have clear data about which reps say what they should, what questions they ask, and what value propositions they convert well.
Balto includes a data studio that provides deeper insights into call strategy.
3. Always Optimizing
Callers receive real-time guidance so they know what to say and can close more business.
Description
Spool provides a seamless way for you and your colleagues to record and retrieve essential discussions from customer calls and sales meetings with just a single click through its AI-driven sales collaboration platform. By integrating Spool with your Zoom account and installing the Spool desktop widget, you can enhance your meeting efficiency. During your customer interactions and sales discussions, the Spool widget allows you to capture only the key, non-sensitive aspects of your conversations for documentation, eliminating the need for typing. Simply hit the appropriate button on the widget to initiate and conclude the capture of any topics you wish to document throughout your discussions. Employing advanced text classification and sentiment analysis techniques, Spool identifies and organizes the most significant and impactful segments of the selected conversations, automatically generating comprehensive sales documents. Immediately following each discovery or qualification call, demo, or sales team meeting, Spool promptly sends you a well-organized sales document via email and archives it in your Spool dashboard for easy access later. This streamlined process not only saves time but also ensures that no critical information is overlooked.
API Access
Has API
API Access
Has API
Integrations
3CX
Avaya Aura
CallTools
Close
Convoso
FOX Wallet
Five9
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Integrations
3CX
Avaya Aura
CallTools
Close
Convoso
FOX Wallet
Five9
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Balto
Founded
2017
Country
United States
Website
baltosoftware.com
Vendor Details
Company Name
Spool-App
Founded
2021
Website
spoolapp.co
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions