CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams.
Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills.
Contact center features include a browser-based softphone and smart routing options.
Learn more
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
Learn more
CoolSpools
The AS400 Spool File Converter (IBM i) is designed to transform AS400 spool and database files into various formats such as PDF, Excel, CSV, XML, and HTML. CoolSpools serves as a comprehensive information management tool for AS400 (IBM i / iSeries), offering a robust spool file conversion solution along with management and distribution capabilities across multiple formats. By utilizing CoolSpools, you can ensure that your users and clients receive valuable reports promptly, while also delivering them in the most suitable formats for their needs. This versatility enhances communication and data accessibility, making it an essential tool for efficient information management.
Learn more
Tag My Spool
Tag My Spool is tailored for makers, engineers, and 3D-printing aficionados utilizing the Anycubic ACE Pro RFID/NFC system. This innovative app addresses the challenge of tracking filament information manually by facilitating intelligent NFC tag management for filament spools. Users have the ability to create and encode comprehensive NFC tags that encompass material type, color, brand, weight, temperature ranges (for both hotend and bed), filament diameter, and spool length. Furthermore, the application efficiently synchronizes filament settings from the ACE Pro to Anycubic Slicer Next, while also supporting OpenPrintTag and OpenSpool, thus helping to streamline organization through the Saved Tags feature. Operating without the need for cloud connectivity, the app is fully functional offline and is compatible with NTAG series NFC tags. Users can effortlessly read existing tags to access stored data and ensure seamless syncing with the ACE Pro and other systems, enhancing the overall 3D printing experience for enthusiasts. Overall, Tag My Spool is a must-have tool for anyone looking to simplify their filament management process.
Learn more
