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Description
BOSSDesk offers a comprehensive ITIL-aligned Service Desk/Help Desk and IT Asset Management solution that can be utilized either in the Cloud or On-Premise. It is designed to deliver a highly productive and efficient remote work environment, featuring an award-winning user-friendly interface alongside a robust Service Catalog. Customers have consistently rated BOSSDesk highly for its cost-effective ITSM solution, which is complemented by an extensive array of features and outstanding customer support. This combination of attributes makes BOSSDesk a top choice for organizations looking to enhance their IT service management capabilities.
Description
Rezolve.ai is a GenAI-enabled employee support and engagement solution that integrates with Microsoft Teams, elevates employee experience, unlocks enterprise knowledge, and unleashes digital dexterity for enterprises.
Rezolve.ai AITSM elevates employee experience, unlocks hidden enterprise knowledge, and unleashes digital talent, making it an indispensable tool for organizations looking to enhance their IT capabilities and drive innovation.
Benefits of Rezolve.ai:
• Enhance your service desk efficiency
• Elevate your employee satisfaction (ESAT) and wait time
• Provide support 24x7
• Eliminate Enterprise Friction
• Increase Employee Productivity
• Boost your ROI
• Unleash digital dexterity
• Engage your employees via MS Teams
API Access
Has API
API Access
Has API
Integrations
Airstack
Cisco Webex
Dropbox
Dropbox Sign
Gusto
HubSpot CRM
HubSpot Customer Platform
Jira
Mailchimp
Microsoft 365
Integrations
Airstack
Cisco Webex
Dropbox
Dropbox Sign
Gusto
HubSpot CRM
HubSpot Customer Platform
Jira
Mailchimp
Microsoft 365
Pricing Details
$19.00/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BOSS Solutions
Founded
1997
Country
United States
Website
www.boss-solutions.com
Vendor Details
Company Name
Rezolve.ai
Founded
2016
Country
United States
Website
www.rezolve.ai
Product Features
Asset Tracking
Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
