Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Axensia ENgage! enhances organizational communication during critical incidents or outages by facilitating quicker acknowledgment and resolution of issues, thereby minimizing disruptions to operations. Our ENgage! Desktop and Mobile applications allow you to reach your end users on any device they are using at that moment. Beyond IT, ENgage! also keeps other departments such as Facilities, HR, Sales, and Finance in the loop. The platform is designed to integrate with your API-driven infrastructure tools, enabling two-way communication for alerts. With ENgage!, you can receive Mission Critical Alerts and Notifications on Desktops, Tablets, and Mobile devices anytime and anywhere. This solution provides your team with the adaptability and ease to be alerted and address problems instantly as they arise. By streamlining these communications, you can significantly cut down on the time spent logging into various systems while ensuring that all users and service providers are promptly informed. This leads to a more cohesive response strategy during emergencies and ultimately enhances overall operational efficiency.
Description
JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.
API Access
Has API
API Access
Has API
Integrations
Azure Monitor
JAMS Scheduler
Microsoft Azure
Microsoft Teams
PowerShell
Python
ServiceNow
Slack
Zendesk
Integrations
Azure Monitor
JAMS Scheduler
Microsoft Azure
Microsoft Teams
PowerShell
Python
ServiceNow
Slack
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Axensia Software
Country
United States
Website
axensia.com/products/engage
Vendor Details
Company Name
JAMS Software
Founded
1987
Country
United States
Website
jamsscheduler.com/incident-management
Product Features
Push Notifications
A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications
Product Features
Incident Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management