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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Axensia ENgage! enhances organizational communication during critical incidents or outages by facilitating quicker acknowledgment and resolution of issues, thereby minimizing disruptions to operations. Our ENgage! Desktop and Mobile applications allow you to reach your end users on any device they are using at that moment. Beyond IT, ENgage! also keeps other departments such as Facilities, HR, Sales, and Finance in the loop. The platform is designed to integrate with your API-driven infrastructure tools, enabling two-way communication for alerts. With ENgage!, you can receive Mission Critical Alerts and Notifications on Desktops, Tablets, and Mobile devices anytime and anywhere. This solution provides your team with the adaptability and ease to be alerted and address problems instantly as they arise. By streamlining these communications, you can significantly cut down on the time spent logging into various systems while ensuring that all users and service providers are promptly informed. This leads to a more cohesive response strategy during emergencies and ultimately enhances overall operational efficiency.

Description

JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure Monitor
JAMS Scheduler
Microsoft Azure
Microsoft Teams
PowerShell
Python
ServiceNow
Slack
Zendesk

Integrations

Azure Monitor
JAMS Scheduler
Microsoft Azure
Microsoft Teams
PowerShell
Python
ServiceNow
Slack
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Axensia Software

Country

United States

Website

axensia.com/products/engage

Vendor Details

Company Name

JAMS Software

Founded

1987

Country

United States

Website

jamsscheduler.com/incident-management

Product Features

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

Product Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

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