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features
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support

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Description

Avaya tackles the increasing challenge of modern communications with the Avaya Aura® Platform, an innovative real-time communications framework that leverages session-based collaboration technologies. Rather than complicating matters or necessitating a complete overhaul of existing systems, the Avaya Aura® Platform provides a streamlined and evolutionary approach that transitions from today's isolated, single-purpose, and geographically constrained communication systems. The outcome is a transformative and economical multimedia communications framework that effectively integrates both current and future investments in voice, video, real-time collaboration, and beyond. Specifically designed to meet the demands of people-centric collaboration within the contemporary engaged enterprise, the Avaya Aura® Platform employs a distinct application of the Session Initiation Protocol (SIP) to harmonize media, networks, devices, applications, and presence over a shared infrastructure. This unification not only enhances communication efficiency but also fosters greater collaboration across various platforms and devices.

Description

Ensuring secure connectivity to tackle the operational challenges of today while simultaneously establishing a foundation for the advanced capabilities of tomorrow is crucial. The integration of On Site 5G introduces 5G Ultra Wideband (UW) small cells alongside existing On Site LTE infrastructure. This allows enterprises to create a tailored, private network that meets current demands while being flexible enough to accommodate future advancements. As businesses navigate an era of rapid digital transformation, they must integrate technologies such as artificial intelligence (AI), machine learning (ML), real-time analytics, and augmented and virtual reality (AR and VR). These innovative, data-driven technologies necessitate a next-generation connectivity network that can effortlessly scale to meet evolving needs. In this ever-changing landscape, the ability to adapt and innovate will be key to maintaining a competitive edge.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

3CLogic Yes 
A10 Defend DDoS Mitigator Yes 
Cogito Yes 
Eat App Yes 
Korbyt Anywhere Yes 
Oreka TR Yes 
PBXDom Yes 
Parloa Yes 
Studio Creatio Yes 
TCS HOBS Yes 
TCS MasterCraft DevPlus Yes 
TCS MasterCraft TransformPlus Yes 
TCS TAP Yes 
WatchTower Security Management App Yes 
Yellow.ai Yes 
Zoho CRM Yes 
eMite Yes 
ice Contact Center Yes 

Integrations

3CLogic No 
A10 Defend DDoS Mitigator No 
Cogito No 
Eat App No 
Korbyt Anywhere No 
Oreka TR No 
PBXDom No 
Parloa No 
Studio Creatio No 
TCS HOBS No 
TCS MasterCraft DevPlus No 
TCS MasterCraft TransformPlus No 
TCS TAP No 
WatchTower Security Management App No 
Yellow.ai No 
Zoho CRM No 
eMite No 
ice Contact Center No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Avaya

Country

United States

Website

www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf

Vendor Details

Company Name

Verizon

Founded

2000

Country

United States

Website

www.verizon.com/business/products/networks/connectivity/on-site-5g/

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Product Features

Alternatives

Alternatives