Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Avaya tackles the increasing challenge of modern communications with the Avaya Aura® Platform, an innovative real-time communications framework that leverages session-based collaboration technologies. Rather than complicating matters or necessitating a complete overhaul of existing systems, the Avaya Aura® Platform provides a streamlined and evolutionary approach that transitions from today's isolated, single-purpose, and geographically constrained communication systems. The outcome is a transformative and economical multimedia communications framework that effectively integrates both current and future investments in voice, video, real-time collaboration, and beyond. Specifically designed to meet the demands of people-centric collaboration within the contemporary engaged enterprise, the Avaya Aura® Platform employs a distinct application of the Session Initiation Protocol (SIP) to harmonize media, networks, devices, applications, and presence over a shared infrastructure. This unification not only enhances communication efficiency but also fosters greater collaboration across various platforms and devices.
Description
Ensuring secure connectivity to tackle the operational challenges of today while simultaneously establishing a foundation for the advanced capabilities of tomorrow is crucial. The integration of On Site 5G introduces 5G Ultra Wideband (UW) small cells alongside existing On Site LTE infrastructure. This allows enterprises to create a tailored, private network that meets current demands while being flexible enough to accommodate future advancements. As businesses navigate an era of rapid digital transformation, they must integrate technologies such as artificial intelligence (AI), machine learning (ML), real-time analytics, and augmented and virtual reality (AR and VR). These innovative, data-driven technologies necessitate a next-generation connectivity network that can effortlessly scale to meet evolving needs. In this ever-changing landscape, the ability to adapt and innovate will be key to maintaining a competitive edge.
API Access
Has API
No
API Access
Has API
No
Integrations
3CLogic
Yes
A10 Defend DDoS Mitigator
Yes
Cogito
Yes
Eat App
Yes
Korbyt Anywhere
Yes
Oreka TR
Yes
PBXDom
Yes
Parloa
Yes
Studio Creatio
Yes
TCS HOBS
Yes
Integrations
3CLogic
No
A10 Defend DDoS Mitigator
No
Cogito
No
Eat App
No
Korbyt Anywhere
No
Oreka TR
No
PBXDom
No
Parloa
No
Studio Creatio
No
TCS HOBS
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Avaya
Country
United States
Website
www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf
Vendor Details
Company Name
Verizon
Founded
2000
Country
United States
Website
www.verizon.com/business/products/networks/connectivity/on-site-5g/
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes