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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Create a virtual assistant for your business in no time at all. Each solution comes equipped with a collection of industry-specific capabilities designed to automate and address typical use cases. Every capability includes multi-turn conversations, curated training data, specialized models, and comprehensive integration code. You can easily import the necessary capabilities and get them up and running. We provide tailored sets of capabilities specific to your industry that not only automate but also resolve prevalent issues, ensuring swift outcomes. The Avaamo platform is furnished with essential tools to develop sophisticated virtual assistants that offer a seamless, automated experience through natural language. Build once and deploy everywhere, as our Intelligent Virtual Assistants (IVAs) are proficient in 29 languages and compatible with any platform, device, or service. Each IVA is equipped with inherent conversational intelligence, robust integrations, and upholds enterprise-level security, compliance, and data encryption, making them reliable and safe for all business needs. This approach not only streamlines operations but also enhances customer interaction, leading to greater satisfaction and efficiency.

Description

Parloa is a customer experience AI platform that uses intelligent agents to automate and improve conversations between businesses and their customers. It is designed for companies that need to handle large volumes of customer interactions without long hold times or inconsistent service quality. The platform can manage conversations in many languages, helping organizations serve customers more quickly and personally across different markets. Parloa’s AI agents are built for high-stakes support needs, including financial services, utilities, healthcare, ecommerce, retail, media, entertainment, and IT. Teams can use the platform to automate common requests such as claims support, card issues, outage updates, billing questions, returns, product inquiries, appointment bookings, prescription refills, ticket resolution, and password resets. Parloa supports the full AI agent lifecycle, giving businesses tools to design, test, scale, optimize, secure, and integrate their agents. The platform focuses on building long-term customer relationships by making support interactions more seamless, proactive, and personalized. It also emphasizes enterprise reliability, privacy, and compliance with standards such as ISO, SOC 2, PCI DSS, HIPAA, and DORA. By replacing outdated support experiences with faster AI-powered conversations, Parloa helps companies improve loyalty while reducing operational pressure on service teams.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Operata
Avaya Aura
Freshcaller
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Service Hub
Salesforce
ServiceNow
Twilio
Zendesk

Integrations

Operata
Avaya Aura
Freshcaller
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Service Hub
Salesforce
ServiceNow
Twilio
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Avaamo

Country

United States

Website

www.avaamo.com

Vendor Details

Company Name

Parloa

Founded

2018

Country

Germany

Website

www.parloa.com

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Alternatives

Alternatives

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