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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Empower your workforce with the latest and precise information exactly when and where it is needed most. Auros IQ smartly distributes knowledge to users in their workflow, ensuring it is activated for reuse. Knowledge serves as a vital resource that organizations frequently fail to maximize, as it tends to remain idle and overlooked. Instead of being trapped in static documents scattered across various silos, Auros IQ extracts knowledge from these sources and integrates it into a software solution that seamlessly delivers insights to users during their work processes, promoting its continual utilization. This tool fits effortlessly into your existing systems and adapts to any workflow, making it straightforward and accessible across every facet of your organization. Many organizations opt for Auros IQ for various reasons, but users frequently discover innovative applications that extend beyond its original purpose, enhancing efficiency and collaboration. By transforming knowledge management, Auros IQ helps ensure that valuable insights are not only available but actively utilized in everyday tasks.

Description

Enhance the productivity of agents and facilitate seamless self-service options by collecting and disseminating pertinent, current information. By utilizing the SAP Knowledge Central solution from NICE, organizations can optimize support operations and boost customer loyalty through consistent delivery of the latest product and service updates across various platforms. Self-service capabilities can be conveniently accessed via portals, search engines, community forums, and additional channels. Customer service representatives benefit from contextual knowledge support, which aids in delivering efficient service. The solution also features integrated reporting tools that help pinpoint significant customer behaviors and search patterns. With seamless integration into SAP Service Cloud, businesses can achieve rapid resolutions to customer inquiries. By ensuring that clients receive the appropriate information at the right time and place, overall customer satisfaction can be significantly enhanced. Furthermore, creating content that is optimized for search engines will enable the quickest access to vital information. By effectively decreasing contact volumes, customer service efficiency can be markedly improved, ultimately allowing for quicker resolution of customer issues through smart, contextual knowledge management. This approach not only addresses immediate concerns but also fosters long-term customer relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

MindTouch
SAP Joule
SAP Service Cloud
SAP Store

Integrations

MindTouch
SAP Joule
SAP Service Cloud
SAP Store

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Auros Knowledge Systems

Founded

2001

Country

United States

Website

www.aurosks.com

Vendor Details

Company Name

SAP

Founded

1972

Country

Germany

Website

www.sap.com/products/knowledge-management.html

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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