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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

AtomChat offers a straightforward solution for incorporating text chat and video calling functionalities into your website. If you're looking to create an online community, marketplace, forum, or social network, AtomChat makes it simple to integrate essential features like text and video communication seamlessly. Additionally, the software includes a range of valuable features such as group or private text, voice, and video calling, support for multiple languages, and options for collaborative interactions. With these tools at your disposal, enhancing user engagement becomes effortless.

Description

Smartphone users increasingly rely on their devices for various tasks, including shopping, navigation, gaming, and now customer support. Traditionally, customers have had to exit their applications to make phone calls, engage in chats, or send emails, which often leads to frustration and can result in lost sales, negative reviews, and poor customer retention rates. Our innovative technology allows you to connect with your customers in real-time through messaging, rich chat, voice, and video, all integrated within your app. Conversations can fluidly switch between chat, voice, and video formats, and even transition from mobile to desktop devices, ensuring a smooth experience. Say goodbye to the days of asking customers to spell their names or read out serial numbers. Whether you need to send a tow truck for roadside assistance or a service professional for a home installation, we streamline the process for you. Customers simply describe their issue briefly and select a convenient time for contact, while the expert reviews the request and devises a solution beforehand, ultimately saving time for everyone involved. This efficient approach not only enhances the customer experience but also strengthens customer loyalty and satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

BuddyPress Yes 
EasySocial Yes 
Slack No 
SocialEngine Yes 
WordPress Yes 
Yo!Coach Yes 
Zendesk No 

Integrations

BuddyPress No 
EasySocial No 
Slack Yes 
SocialEngine No 
WordPress No 
Yo!Coach No 
Zendesk Yes 

Pricing Details

$16/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AtomChat

Founded

2009

Country

India

Website

www.atomchat.com

Vendor Details

Company Name

Cingo

Founded

2015

Country

United States

Website

www.cingo.me

Product Features

Community

Content Management No 
Content Moderation No 
Discussions / Forums No 
Event Management No 
Group Management No 
Ideation / Crowdsourcing No 
Member Directory No 
Membership Management No 
Social Media Management No 
Website Management No 
White Label No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Web Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management Yes 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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