Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Assembled is a cutting-edge platform designed for efficient workforce management, specifically tailored for support teams experiencing rapid growth on a global scale. We empower these teams to accurately predict support needs, create and oversee schedules, monitor real-time performance metrics, and derive actionable insights to enhance operational efficiency. Serving as your ultimate workforce management solution, we can generate forecasts that align within 10% of your actual weekly support volume right out of the box, allowing you to concentrate on perfecting coverage. Transitioning from predicted requirements to an optimal schedule can be achieved in just a few clicks. Our intuitive scheduling interface, refined through collaboration with over 100 support teams, helps maintain organization. Additionally, our real-time reporting functionality offers a clear comparison of actual team performance against initial plans, ensuring that all team members are aware of schedules and performance metrics, fostering a collective commitment to achieving success. This collaborative approach not only streamlines operations but also strengthens team accountability, creating a more efficient support environment.
Description
Organizations can gain insight into the activities of their agents and the methodologies implemented to perform those tasks. Globitelβs Workforce Management software provides an intelligent array of tools designed to enhance productivity within call center operations and monitor adherence in real-time. This is accomplished by effectively optimizing workforce resources through precise forecasting, which leads to the creation of a more streamlined schedule. By balancing the availability of skilled agents with the predicted traffic during different times of the day, this optimization ensures that service levels are met while minimizing any underutilization, thereby boosting efficiency and preserving agent satisfaction. Furthermore, Globitel's Workforce Management software includes advanced modules for smarter workforce management, encompassing key functions such as scheduling, forecasting, real-time monitoring, and oversight of operational metrics like call volumes, handling times, and agent shifts. Additionally, the software's flexibility allows for rapid adjustments to be made in response to fluctuating demand, ensuring that call centers can adapt effectively to any situation.
API Access
Has API
API Access
Has API
Integrations
5X
Gladly
Google Calendar
Intercom
Kleene
Kustomer
Pandium
Salesforce
Slack
TheLoops
Integrations
5X
Gladly
Google Calendar
Intercom
Kleene
Kustomer
Pandium
Salesforce
Slack
TheLoops
Pricing Details
$15
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Assembled
Founded
2018
Country
United States
Website
www.assembled.com
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/workforce-management/
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce