Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.
Description
Smart Workforce is a comprehensive workforce-management software that offers managers real-time insight into staff performance, empowering them to make data-driven decisions and increase productivity. All essential information about shifts, employees and service areas can be conveniently consolidated on the dashboard.
Smart Workforce's exclusive features are one of its key strengths. It is the only SaaS solution that provides BS7858 staff vetting, Automated control room management, Patrolling Management, and fundamental workforce management capabilities.
Smart Workforce is a comprehensive solution that caters to diverse workforce management requirements, ensuring compliance, efficiency, and employee wellbeing.
API Access
Has API
No
API Access
Has API
No
Integrations
Aspect Performance
Yes
Aspect Quality
Yes
Chatterbox
Yes
Zapier
No
Integrations
Aspect Performance
No
Aspect Quality
No
Chatterbox
No
Zapier
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
£100/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Aspect, an Alvaria Brand
Founded
2021
Country
United States
Website
www.aspect.com
Vendor Details
Company Name
Smart Workforce
Founded
2018
Country
United Kingdom
Website
smartworkforce.co.uk
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
Yes
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
No
Time & Attendance
Yes
Variable Workforce
No