Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.
Description
Orgvue transforms the interaction between individuals and business data, creating a dynamic and visually engaging experience for organizational design and workforce planning. With a comprehensive solution for every design and planning issue, Orgvue ensures that your organization is equipped with the right talent in optimal positions at critical times, effectively narrowing the gap between workforce supply and demand. The process of organizational design is not static but rather a continuous cycle of enhancement, benefiting from top-tier methodologies consolidated on a single platform. By integrating software as a service (SaaS) with expert advisory services, Orgvue enables you to identify your target workforce needs and address discrepancies between supply and demand efficiently. As the world evolves, Orgvue empowers you to adapt your organization's structure, size, and capabilities in response to these changes. Choose Orgvue as your workforce planning platform to realize the value you’ve committed to delivering. Additionally, with Orgvue, you can navigate the complexities of workforce management with greater agility and foresight.
API Access
Has API
No
API Access
Has API
No
Integrations
Aspect Performance
Yes
Aspect Quality
Yes
Chatterbox
Yes
Warden AI
No
Integrations
Aspect Performance
No
Aspect Quality
No
Chatterbox
No
Warden AI
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Aspect, an Alvaria Brand
Founded
2021
Country
United States
Website
www.aspect.com
Vendor Details
Company Name
Orgvue
Country
United Kingdom
Website
www.orgvue.com
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
HR Analytics
Compensation Plan Modeling
No
Dashboard
No
HR Metrics Library
No
Leave & Absence Reporting
No
Predictive Modeling
No
Recruiting Management
No
Succession Planning
No
Talent Management
No
Trend Analysis
No
Turnover Tracking
No
Org Chart
Collaboration
No
Data Import / Export
No
Drag & Drop
No
Interactive Elements
No
Photos / Images
No
Publishing / Sharing
No
Templates
No
Succession Planning
"What If" Scenarios
No
360 Degree Feedback
No
Career Development
No
Competency Scale
No
Employee Profile
No
Goal Management
No
Organizational Charting
No
Performance Management
No
Recruiting Management
No
Succession Management
No
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No