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Average Ratings 0 Ratings

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Description

Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.

Description

NOVAtime provides flexible Workforce Management solutions that adapt as your business expands. Acting as a reliable partner, they address all your needs related to timekeeping, payroll, HR, talent management, and recruitment. Their top-tier offerings guarantee that your workforce management capabilities are never restricted, whether you operate a large enterprise or are a small startup with aspirations to grow. Tailored to meet the demands of today’s workforce, NOVAmobile delivers comprehensive management features that can be accessed on the go. You can monitor employee time, attendance, and job assignments, enhancing efficiency while effectively managing labor expenses and compliance challenges. In an era where the workforce is increasingly decentralized, with many employees working remotely or on varied schedules, NOVAtime equips you with a range of mobile and handheld solutions to meet these modern demands. Moreover, this flexibility ensures that your organization remains agile and responsive to the evolving landscape of work.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Aspect Performance Yes 
Aspect Quality Yes 
Asure No 
Chatterbox Yes 
Paychex Flex No 
Paycor No 
QuickBooks Payroll No 
Sage 300 No 
SurePayroll No 
Traverse No 
UKG Pro No 
Viewpoint Spectrum No 
Workhorse No 
isolved No 

Integrations

Aspect Performance No 
Aspect Quality No 
Asure Yes 
Chatterbox No 
Paychex Flex Yes 
Paycor Yes 
QuickBooks Payroll Yes 
Sage 300 Yes 
SurePayroll Yes 
Traverse Yes 
UKG Pro Yes 
Viewpoint Spectrum Yes 
Workhorse Yes 
isolved Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Aspect, an Alvaria Brand

Founded

2021

Country

United States

Website

www.aspect.com

Vendor Details

Company Name

NOVAtime Technology

Founded

1999

Country

United States

Website

www.novatime.com

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Attendance Tracking

Absence Management No 
Calendar Management No 
Employee Scheduling No 
Employee Time Clock No 
FMLA Tracking No 
Overtime Tracking No 
Reporting/Analytics No 
Self Service Portal Yes 
Time Tracking Yes 
Timesheets No 
Vacation / Leave Tracking No 

Time Clock

Biometric Recognition Yes 
Hourly Employee Tracking No 
Messaging No 
Mobile Access Yes 
Online Punch Card No 
Payroll Management Yes 
Punch card No 
Reporting/Analytics No 
Salaried Employee Tracking Yes 
Sick Leave Tracking Yes 
Vacation / Leave Tracking No 
Workstation Tracking No 

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking No 
Time & Attendance Yes 
Variable Workforce No 

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