Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.
Description
NOVAtime provides flexible Workforce Management solutions that adapt as your business expands. Acting as a reliable partner, they address all your needs related to timekeeping, payroll, HR, talent management, and recruitment. Their top-tier offerings guarantee that your workforce management capabilities are never restricted, whether you operate a large enterprise or are a small startup with aspirations to grow. Tailored to meet the demands of today’s workforce, NOVAmobile delivers comprehensive management features that can be accessed on the go. You can monitor employee time, attendance, and job assignments, enhancing efficiency while effectively managing labor expenses and compliance challenges. In an era where the workforce is increasingly decentralized, with many employees working remotely or on varied schedules, NOVAtime equips you with a range of mobile and handheld solutions to meet these modern demands. Moreover, this flexibility ensures that your organization remains agile and responsive to the evolving landscape of work.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Aspect Performance
Yes
Aspect Quality
Yes
Asure
No
Chatterbox
Yes
Paychex Flex
No
Paycor
No
QuickBooks Payroll
No
Sage 300
No
SurePayroll
No
Traverse
No
Integrations
Aspect Performance
No
Aspect Quality
No
Asure
Yes
Chatterbox
No
Paychex Flex
Yes
Paycor
Yes
QuickBooks Payroll
Yes
Sage 300
Yes
SurePayroll
Yes
Traverse
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Aspect, an Alvaria Brand
Founded
2021
Country
United States
Website
www.aspect.com
Vendor Details
Company Name
NOVAtime Technology
Founded
1999
Country
United States
Website
www.novatime.com
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Attendance Tracking
Absence Management
No
Calendar Management
No
Employee Scheduling
No
Employee Time Clock
No
FMLA Tracking
No
Overtime Tracking
No
Reporting/Analytics
No
Self Service Portal
Yes
Time Tracking
Yes
Timesheets
No
Vacation / Leave Tracking
No
Time Clock
Biometric Recognition
Yes
Hourly Employee Tracking
No
Messaging
No
Mobile Access
Yes
Online Punch Card
No
Payroll Management
Yes
Punch card
No
Reporting/Analytics
No
Salaried Employee Tracking
Yes
Sick Leave Tracking
Yes
Vacation / Leave Tracking
No
Workstation Tracking
No
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
No
Time & Attendance
Yes
Variable Workforce
No