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Description
Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.
Description
NOVAtime provides flexible Workforce Management solutions that adapt as your business expands. Acting as a reliable partner, they address all your needs related to timekeeping, payroll, HR, talent management, and recruitment. Their top-tier offerings guarantee that your workforce management capabilities are never restricted, whether you operate a large enterprise or are a small startup with aspirations to grow. Tailored to meet the demands of today’s workforce, NOVAmobile delivers comprehensive management features that can be accessed on the go. You can monitor employee time, attendance, and job assignments, enhancing efficiency while effectively managing labor expenses and compliance challenges. In an era where the workforce is increasingly decentralized, with many employees working remotely or on varied schedules, NOVAtime equips you with a range of mobile and handheld solutions to meet these modern demands. Moreover, this flexibility ensures that your organization remains agile and responsive to the evolving landscape of work.
API Access
Has API
API Access
Has API
Integrations
Aspect Performance
Aspect Quality
Chatterbox
Paychex Flex
Paycor
QuickBooks Payroll
Sage 300
SurePayroll
Traverse
UKG Pro
Integrations
Aspect Performance
Aspect Quality
Chatterbox
Paychex Flex
Paycor
QuickBooks Payroll
Sage 300
SurePayroll
Traverse
UKG Pro
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aspect, an Alvaria Brand
Founded
2021
Country
United States
Website
www.aspect.com
Vendor Details
Company Name
NOVAtime Technology
Founded
1999
Country
United States
Website
www.novatime.com
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Attendance Tracking
Absence Management
Calendar Management
Employee Scheduling
Employee Time Clock
FMLA Tracking
Overtime Tracking
Reporting/Analytics
Self Service Portal
Time Tracking
Timesheets
Vacation / Leave Tracking
Time Clock
Biometric Recognition
Hourly Employee Tracking
Messaging
Mobile Access
Online Punch Card
Payroll Management
Punch card
Reporting/Analytics
Salaried Employee Tracking
Sick Leave Tracking
Vacation / Leave Tracking
Workstation Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce