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Description
Arkis is a cloud-based suite aimed at enhancing agent performance in contact centers by emphasizing behaviors that yield improved outcomes. Its features encompass Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management tools. This platform helps to shorten the time required for agents to become proficient while also boosting retention rates, as well as measuring agents' KPI performance across various systems. Additionally, it ensures that compliance training is delivered efficiently and that agents have quick access to knowledge articles during calls. The management of one-on-one coaching sessions is streamlined, thanks to Arkis Coaching Management, which is specifically created to initiate, schedule, and oversee this crucial process. Users can either utilize our best-practice templates or design their own to ensure a consistent and high-quality coaching experience, ultimately fostering a culture of continuous improvement within the team. By integrating these features, Arkis positions contact centers to achieve optimal agent performance.
Description
Our cutting-edge scorecard provides a comprehensive overview of each check, utilizing straightforward green, yellow, and red indicators for easy interpretation. This compact score strip offers a wealth of information in a succinct format. Each scale is fully customizable to meet your specific needs. Pre-configured with all essential reports, Analyzer is equipped to assess the quality of your scheduling effectively. Beyond the innovative scorecards, it features schedule validation reports, government standard assessments, comparative analysis reports, performance metrics, and customizable reports that you can create from the ground up. Additionally, Steelray Project Analyzer comes with The Coach, an integrated encyclopedia that explores your results in detail, simplifying the explanations for better understanding. For some users, The Coach serves as an educational tool for grasping the basics of schedule quality, while for others, it acts as a convenient quick reference guide. This multifaceted approach ensures that users can maximize their understanding of the scheduling process and improve their overall project management skills.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$5 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Arkis
Website
www.arkis.io
Vendor Details
Company Name
Steelray Software
Founded
2000
Country
United States
Website
www.steelray.com
Product Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies