Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Aquant provides essential insights to service leaders, agents, and technicians precisely when they need it most, enabling them to create service experiences that feel extraordinary. The reality of service operations is often underestimated; the complexity of products continues to rise, customer demands are increasingly high, and finding skilled service professionals is a significant challenge. That’s why our mission is to help you elevate service from being a basic function to an unforgettable experience for your customers. By converting specialized knowledge into accessible information, we empower every technician to become a service expert. Moreover, gain a clear understanding of your team's performance and compare your key performance indicators with those of industry frontrunners. With valuable intelligence regarding your team, clientele, and equipment, service leaders can make more informed decisions that drive success. By leveraging our insights, you can ensure that your service delivery not only meets but exceeds customer expectations consistently.
Description
Revolutionize your business model and enhance your customer experience in the digital realm. Genpact Cora Pretrained AI Accelerators facilitate rapid adoption and unlock significant business value, enabling companies to seamlessly integrate AI into their operations. Transform your customer journey comprehensively—leveraging automation, analytics, and AI for predictive insights, flexible operations, and a substantial competitive edge. Developed with Genpact’s extensive industry and process expertise, this platform is tailored for transformation driven by customer journeys. Its modular components can be incrementally integrated over time to suit evolving needs. Our methodology starts with merging internal insights with external perspectives, assisting enterprises in pinpointing their unique competitive advantages and harnessing technology to realize them. Our extensive experience across various industries enables us to provide unparalleled support, drawing from our operational expertise with clients globally. By partnering with Genpact, you'll gain access to both our proprietary technologies and those of our partners, ensuring you remain at the forefront of innovation. Additionally, this collaboration equips you with the tools necessary for sustained growth in an ever-changing marketplace.
API Access
Has API
No
API Access
Has API
No
Integrations
ABBYY Mobile Capture
No
Genpact Inspection Assistant
No
Mage Dynamic Data Masking
No
Mage Static Data Masking
No
Rosslyn Contract Management
No
Rosslyn Spend Management
No
Rosslyn Supplier Information Management
No
SAP Store
Yes
SYSTRAN
No
SkyStem ART
No
Integrations
ABBYY Mobile Capture
Yes
Genpact Inspection Assistant
Yes
Mage Dynamic Data Masking
Yes
Mage Static Data Masking
Yes
Rosslyn Contract Management
Yes
Rosslyn Spend Management
Yes
Rosslyn Supplier Information Management
Yes
SAP Store
No
SYSTRAN
Yes
SkyStem ART
Yes
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Aquant
Founded
2016
Country
United States
Website
www.aquant.io
Vendor Details
Company Name
Genpact
Founded
1997
Country
United States
Website
www.genpact.com/cora
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Predictive Analytics
AI / Machine Learning
No
Benchmarking
No
Data Blending
Yes
Data Mining
No
Demand Forecasting
No
For Education
No
For Healthcare
No
Modeling & Simulation
No
Sentiment Analysis
No
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
Yes
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
Yes
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
Yes
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
No
Data Blending
No
Data Mining
No
Demand Forecasting
No
For Education
No
For Healthcare
No
Modeling & Simulation
No
Sentiment Analysis
No