Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Collect valuable customer insights effortlessly from within your website at no cost. Facilitate customer feedback directly on your site, allowing you to gather essential information that can help shape the products and services your audience genuinely desires. You can swiftly design attractive feedback buttons that align with your branding or utilize existing buttons on your site to initiate customer feedback surveys. With a wide range of survey options available, you can tailor them to reflect your brand identity. Whether you require a sophisticated approach or prefer a more straightforward solution, we provide diverse customer feedback survey types that can be seamlessly integrated into your website. Start with our aesthetically designed survey templates or craft a custom feedback widget to suit your needs. The Appzi survey tool is highly adaptable, ensuring it integrates naturally into your website's look and feel, making the feedback process smooth for your users. Additionally, by implementing these surveys, you can foster a better understanding of your customers’ preferences, ultimately enhancing their experience on your site.
Description
Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback.
Customer feedback can be incorporated into your business strategy within minutes, not weeks.
Easily customize NPS, CSAT and CES survey templates in Delighted
- Send surveys directly to customers via email, SMS text, in app, or link URL.
- Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more
- Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports.
- Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference
API Access
Has API
No
API Access
Has API
Yes
Integrations
Stackreaction
Yes
AccessOwl
No
Churned
No
Commerce.AI
No
EnjoyHQ
No
Ethyca
No
Faraday
No
HubSpot CRM
No
HubSpot Marketing Hub
No
Integrate.io
No
Integrations
Stackreaction
Yes
AccessOwl
Yes
Churned
Yes
Commerce.AI
Yes
EnjoyHQ
Yes
Ethyca
Yes
Faraday
Yes
HubSpot CRM
Yes
HubSpot Marketing Hub
Yes
Integrate.io
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
Free
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Appzi
Founded
2017
Country
United States
Website
appzi.io
Vendor Details
Company Name
Qualtrics
Founded
2002
Country
United States
Website
delighted.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
No
Surveys
Yes
User Testing Tools
Yes
Video Feedback
No
Visual Feedback Tools
Yes
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
SMS Survey
Alerts / Notifications
No
Analytics / Reporting
Yes
Audience Targeting
No
Campaign Management
No
Contact Management
No
Customizable Templates
Yes
Keyword Tracking
No
MMS
No
Mass Texting
No
Message Personalization
No
Scheduled Messaging
No
Survey Builder
Yes
Template Management
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
Yes