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Description
An all-inclusive platform featuring Widgets, a Knowledge Base, a CMS, contact forms, and a wealth of features tailored to drive your business forward. Instantly provide accurate responses to inquiries related to your business operations. Our knowledge base system empowers your customers to navigate and understand the workings of your online enterprise. Additionally, a versatile widget serves as a mobile knowledge repository that can be integrated seamlessly into any section of your website. This tool not only enables your customers to search your knowledge base but also facilitates direct communication with your team and offers a variety of other functionalities. By utilizing this comprehensive platform, you can significantly enhance customer engagement and satisfaction.
Description
Information equates to influence, and applying that knowledge enhances effectiveness.
Support teams possess the deepest understanding of customer challenges and the optimal solutions to address them, making a knowledge base an essential element of an organization's strategy for customer experience. This resource organizes common inquiries, product information, policies, and additional resources, providing valuable insights to both customers and support agents. Zendesk Guide, when integrated with Zendesk Support, functions as an intelligent knowledge base designed to assist your team in consistently refining content, ensuring it remains current, and delivering it to customers almost instantaneously. By utilizing a well-structured knowledge base, companies can not only enhance customer satisfaction but also streamline their support processes significantly.
API Access
Has API
No
API Access
Has API
No
Integrations
Banner
Yes
Campaign Monitor
No
FacePop
Yes
Happeo
No
Lokalise
No
Okta
No
Pendo
No
Quaeris
No
Slack
No
Squelch
No
Integrations
Banner
No
Campaign Monitor
Yes
FacePop
No
Happeo
Yes
Lokalise
Yes
Okta
Yes
Pendo
Yes
Quaeris
Yes
Slack
Yes
Squelch
Yes
Pricing Details
$29 per month
Free Trial
Yes
Free Version
No
Pricing Details
$15 per agent per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Answerly
Founded
2018
Website
answerly.io
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/guide/
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
