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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

With AnswerChat, customers visiting your site can quickly determine if a representative is available for a chat. To initiate a conversation, all they have to do is click the AnswerChat button located on your webpage, eliminating the need for any software installation or downloads. If no representatives are available, customers will seamlessly be redirected to an online email form to reach out to you. When a chat request comes in, a new window will pop up on your screen, accompanied by a ringing sound if your sound system is active, displaying the visitor's name and the specific page they are viewing. You have the option to accept the chat, transfer it to another operator, or direct the visitor to the email form. Additionally, for record-keeping, AnswerChat enables you to print the chat session or easily copy and paste the conversation text for use in various applications. This user-friendly interface enhances communication and ensures that no customer inquiry goes unanswered.

Description

ChatGenius offers AI-driven automation for managing Instagram DMs and Facebook Messenger interactions. Utilizing GPT-5, it provides continuous, real-time responses to customer inquiries without relying on pre-written scripts. When multiple messages arrive from the same user, ChatGenius skillfully consolidates them into a cohesive reply rather than addressing each message individually. The system retains memory of previous discussions, so if a customer shares their budget in one month, ChatGenius recalls this detail during future interactions. In a platform where voice messages are prevalent, ChatGenius employs Whisper AI to transcribe these audio messages into text, allowing it to respond as if it were a standard text conversation, in contrast to many other tools that overlook voice messages entirely. Additionally, it features smart follow-ups that automatically reconnect with leads who have gone silent, tailoring the outreach based on their specific inquiries rather than sending generic check-in messages. The platform also boasts a variety of features, such as integrated Google Calendar scheduling, automatic detection of 13 different languages, image analysis capabilities for customer-uploaded photos, and sentiment detection that notifies you when a customer appears frustrated. Furthermore, it synchronizes with GoHighLevel CRM, includes a collaboration portal, and activates comment-to-DM triggers for Instagram, enhancing user engagement and operational efficiency. With such a comprehensive suite of tools, ChatGenius positions itself as an invaluable resource for businesses looking to optimize their customer service on social media.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger No 
GoHighLevel No 
Google Calendar No 
Instagram No 
Telegram No 
Twilio No 

Integrations

Facebook Messenger Yes 
GoHighLevel Yes 
Google Calendar Yes 
Instagram Yes 
Telegram Yes 
Twilio Yes 

Pricing Details

$19.95 per month
Free Trial Yes 
Free Version No 

Pricing Details

$29/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Alpha Media

Country

United States

Website

www.alphamedia.net/products/ac/v20/index.htm

Vendor Details

Company Name

SumGenius.ai

Founded

2025

Country

United States

Website

sumgenius.ai

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

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