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Description
Our cutting-edge solution for customer engagement features robust capabilities in 5G and IoT service design, delivery, and monetization, alongside integrated AI and machine learning applications, all within a cloud-native, microservices framework. If your goal is to enhance your digital commerce strategies, enrich the customer experience at every interaction, or roll out sophisticated 5G services to rapidly capitalize on your network investment, the Amdocs Customer Experience Suite provides the necessary flexibility to tailor your transformation strategy and modernization efforts according to your business objectives. Additionally, our modular and open portfolio, designed to meet industry standards, will facilitate the modernization of your existing systems while expediting your transition to cloud-native applications and networks. This ensures that your organization remains competitive and poised for future advancements in technology.
Description
Everything you need to kickstart your phone and data service offerings is conveniently located in a single platform. Enjoy wholesale connectivity alongside streamlined checkout processes, payments, tax handling, and compliance management. We’ve developed this solution so you can focus on your business instead of the technicalities.
Start offering eSIMs and SIM cards that provide talk, text, and data services on top-tier networks across the globe. Combine various elements from Gigs’ all-in-one product suite to create and launch your personalized mobile service, paving the way for a steady flow of income.
You can establish a customized checkout experience and a comprehensive plan management website without needing to write any code, making the process incredibly user-friendly.
Easily manage recurring billing, handle refunds, and oversee taxes and payouts without the hassle of integrating with third-party payment systems.
Significantly lower support costs by 95% with the help of instant sales capabilities and round-the-clock customer service solutions.
Address any support inquiries with just a single click. Access every subscription detail, metric, payment, SIM, and device through one unified interface, ensuring that your dashboard is always included regardless of the implementation method you select. Moreover, this streamlined approach enhances operational efficiency and customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
AWS Elemental
Yes
CereTax
Yes
IBM InfoSphere Optim Data Privacy
Yes
Interlink Software
Yes
Junos Traffic Vision
Yes
Magma
Yes
Soft-ex
Yes
TEOCO SmartHub Analytics
Yes
TechSee
Yes
viisights
Yes
Integrations
AWS Elemental
No
CereTax
No
IBM InfoSphere Optim Data Privacy
No
Interlink Software
No
Junos Traffic Vision
No
Magma
No
Soft-ex
No
TEOCO SmartHub Analytics
No
TechSee
No
viisights
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Amdocs
Founded
1982
Country
United States
Website
www.amdocs.com
Vendor Details
Company Name
Gigs
Founded
2020
Country
United States
Website
gigs.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Billing and Provisioning
Billing & Invoicing
No
Carrier Access Billing
No
Contract Management
No
Customer Accounts
No
Customizable Billing
No
Flexible Rate Tables
No
Internet
No
Order Management
No
Post-Paid Systems
No
Pre-Paid Systems
No
Provisioning
No
Rating
No
Self Service Portal
No
Service Order System
No
VoIP
No
