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Description
This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.
Description
Enhance guest interaction by implementing timely and relevant marketing initiatives customized for each individual. Our innovative AI-Driven Hotel CRM software monitors guest behavior in real-time, forming immediate segments with personalized suggestions while facilitating customer-focused marketing across all platforms. By integrating all guest data from various systems—such as message interactions, website usage, and PMS profile details—you can create a comprehensive view of each guest for effective 1:1 marketing. Target drip campaigns to guests based on their distinctive potential value, sentiment, and likelihood to engage, assessed in real-time through an extensive analysis of guest research and booking habits. Utilize automated segmentation suggestions, powered by Blueshift’s machine learning and Fuel’s data expertise, to connect with the ideal guests for each campaign. This ensures that guests receive communications at the optimal moments, increasing the chances of interaction with your brand, ultimately leading to a more satisfying experience for them. By focusing on personalization, you can foster stronger relationships and boost overall guest loyalty.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Alliants
Founded
2009
Country
United Kingdom
Website
www.alliants.com
Vendor Details
Company Name
Fuel Travel
Founded
1995
Country
United States
Website
www.fueltravel.com/software-solutions/