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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Effortlessly oversee individual, mass, and automated chat interactions across various platforms. In just the past day, a staggering 141 billion messages have been exchanged globally through social messaging applications, online chat interfaces, and SMS. As time progresses, consumers are increasingly inclined to expect businesses to provide instant messaging options for engagement. Whether through an automated chatbot, mass notifications, or personal dialogues with your team, Alive5 ensures a captivating and user-friendly messaging environment for your audience. This messaging platform empowers your team to communicate seamlessly via text and chat from both their laptops and smartphones. » Handle either a single primary phone number or various direct lines. » Dispatch individual messages or bulk texts to a collection of contacts. » Works well with both toll-free and local phone numbers. » Tailor responses to each visitor’s feedback. » More efficient than traditional forms for generating leads. » Easily transfer requests to your human representatives for further assistance.

Description

Over half of customers, specifically 52%, prefer to communicate with support agents via text. Live Support is a messaging application specifically created to enhance your business's accessibility, approachability, and memorability. By allowing customers to utilize their mobile devices' pre-installed texting applications, you can effectively hold their attention and facilitate smoother transactions. Support agents can engage seamlessly with clients on iOS, Android, or through any internet browser, whether the customer opts for web chat or text messaging. In fact, messaging is considered the top choice among customers for connecting with businesses. With over 50 billion messages sent daily, it has become the most favored way to communicate with family, friends, and increasingly, your enterprise. Live Support streamlines the online messaging process, enabling you to forge, convert, and sustain relationships with every customer that reaches out to you, no matter their device or browser preference. This innovative tool not only enhances customer satisfaction but also fosters long-term loyalty to your brand.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$50 per month
Free Trial No 
Free Version No 

Pricing Details

$19 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Alive Technologies

Founded

2005

Country

United States

Website

www.alive5.com

Vendor Details

Company Name

LiveSupport.com

Founded

2016

Country

United States

Website

www.livesupport.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

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