Live Support Description
Over half of customers, specifically 52%, prefer to communicate with support agents via text. Live Support is a messaging application specifically created to enhance your business's accessibility, approachability, and memorability. By allowing customers to utilize their mobile devices' pre-installed texting applications, you can effectively hold their attention and facilitate smoother transactions. Support agents can engage seamlessly with clients on iOS, Android, or through any internet browser, whether the customer opts for web chat or text messaging. In fact, messaging is considered the top choice among customers for connecting with businesses. With over 50 billion messages sent daily, it has become the most favored way to communicate with family, friends, and increasingly, your enterprise. Live Support streamlines the online messaging process, enabling you to forge, convert, and sustain relationships with every customer that reaches out to you, no matter their device or browser preference. This innovative tool not only enhances customer satisfaction but also fosters long-term loyalty to your brand.
Live Support Alternatives
CrankWheel allows you to share your screen while on a call. This makes it easy to create engaging presentations. You can send a link via email or SMS to the viewer and they will be able to view it in any browser on any device. CrankWheel was designed for simplicity and can be shared with customers to facilitate business deals.
CrankWheel can be used to complement calls from insurance agents, mortgage advisors and solar advisors as well as educators and customer support specialists.
CrankWheel is easy to integrate with websites and allows users to add a Demo button to receive quick notifications. We can show you if they are paying attention. Our Chrome Extension has enabled over 50,000 users to share their screens with prospects, regardless of their technical skills or device choice. CrankWheel can be used on old browsers and obscure devices, even with poor network connections. It works on Mac, Android, iOS, Blackberries, Internet Explorer, and Android.
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Elevate your business communications with Notifyre's secure SMS and fax solutions. Streamline SMS and faxing processes online, via email, app, or effortlessly integrate through our developer-friendly SMS and fax API.
We're ISO 27001 certified and fully HIPAA compliant, giving you the utmost security for your faxes and SMS messages.
Notifyre users from flexible pay-as-you-go fax & SMS and outstanding value receive fax plans and 10DLC number plans. 5 Star service guarantee!
-Fax Online, Email to Fax, Fax API
- Receive Fax Online -> Encrypted Cloud Storage
-Online Fax Numbers
-Fax Number Porting
-Fax Broadcast 40,000+
Utilise the power of SMS messaging in your business, engaging with your audiences via SMS. Send SMS broadcasts or bulk SMS for marketing, promotions, surveys, support, alerts, or notifications all via a user-friendly secure online SMS portal.
- 10DLC Virtual SMS Numbers -> Book a Demo for one-on-one guidance!
- SMS Online, Email to SMS, SMS API
- Mass Text Message Broadcast + SMS Marketing
- Subscriber Management
- Contact Management, Bulk Upload + Merge Fields + SMS Templates
- Appointment Reminders, eCommerce Promo & Cart Reminders, SMS Alerts & Notification & More
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Zendesk
Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.
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Velaro
Live chat allows you to collect customer data and make connections in real-time. Our live chat, engagement, and customer management solutions allow you to control all your online conversations. Keep track of visitors' first party data and analyze interactions using reporting, queueing, and workflows. Natural language understanding chatbots can be deployed to intelligently greet visitors, answer questions, triage leads and create tickets. They can also capture custom data and automate back-end processes like order status lookup and appointment setting. Your customers can communicate directly with you via messaging, regardless of where they are located. Customers can reach you via web messaging, WhatsApp Messenger, Facebook Messenger, Twitter and text messaging. Your website can enable scheduled or immediate calls to extend your customer reach. Agents can use the Velaro console to take chats or phone calls.
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Pricing
Pricing Starts At:
$19 per user per month
Free Version:
Yes
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
LiveSupport.com
Year Founded:
2016
Headquarters:
United States
Website:
www.livesupport.com
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Online Support
Live Support Features and Options
Live Chat Software
Canned Responses
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking
Live Support User Reviews
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