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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Alida provides comprehensive feedback and in-depth insights from your customers, enabling you to make informed decisions collaboratively rather than unilaterally. As the sole global platform for Customer Experience Management and insights, Alida empowers brands to gather and utilize extensive feedback alongside profound insights. This approach ensures that you deliver an exceptional customer experience backed by actionable intelligence. By leveraging Alida, some of the world’s leading brands gain a significant edge in the market. Our services eliminate the uncertainty associated with crucial decision-making by prioritizing the voices of both your customers and employees. This method is essential for minimizing customer attrition, fostering meaningful interactions, and identifying fresh market opportunities. We are dedicated to stepping outside our comfort zone and embracing innovative strategies, provided we are confident that they align with our core values. This commitment to the unexpected not only sets us apart but also cultivates an environment ripe for growth and success.

Description

Your clients are constantly on the go, and it's crucial to understand their destinations in real-time. The Fiind customer intelligence platform equips you with the necessary tools to surpass your competitors by enabling timely connections with your prospects and clients, utilizing a wealth of customer signals derived from both internal and external data sources. Gain valuable insights tailored to the specific context of each account you are pursuing. Our platform enhances your sales strategy by identifying key pitch points for every target account. Optimize your marketing efforts by categorizing your accounts according to their stage in the buying journey. By harnessing the capabilities of artificial intelligence within your CRM and marketing automation systems, you can unlock the full potential of your marketing investments. Furthermore, make the most of your signals to discover upsell and cross-sell opportunities, ensuring that no potential revenue is left untapped. With these tools, you can create a more responsive and effective engagement strategy that drives your business forward.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage Yes 
Alchemer Yes 
CSS Predictive Intelligence Yes 
Facebook Yes 
Google Analytics Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
LivingLens Yes 
Remesh Yes 
Salesforce Yes 
Tableau Yes 
UserZoom Yes 
Voxpopme Yes 
X (Twitter) Yes 
Zendesk Yes 

Integrations

Adobe Marketo Engage No 
Alchemer No 
CSS Predictive Intelligence No 
Facebook No 
Google Analytics No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
LivingLens No 
Remesh No 
Salesforce No 
Tableau No 
UserZoom No 
Voxpopme No 
X (Twitter) No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Alida

Founded

2000

Country

Canada

Website

www.alida.com

Vendor Details

Company Name

Fiind

Founded

2014

Country

United States

Website

www.fiind.com

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Experience Management

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Product Features

Lead Generation

Contact Discovery Yes 
Contact Import/Export Yes 
Lead Capture Yes 
Lead Database Integration Yes 
Lead Nurturing Yes 
Lead Scoring Yes 
Lead Segmentation Yes 
Pipeline Management Yes 
Prospecting Tools Yes 
Visitor Identification Yes 

Predictive Analytics

AI / Machine Learning No 
Benchmarking No 
Data Blending No 
Data Mining No 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation No 
Sentiment Analysis No 

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