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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Amazon's Alexa Smart Properties enables properties in various sectors to enhance their services with Alexa-powered voice experiences. Designed for large-scale deployment, the platform offers specialized features for senior living, hospitality, and healthcare, allowing users to control their environment with ease. By simplifying management and providing powerful analytics, Alexa Smart Properties helps streamline operations, boost efficiency, and elevate user experiences. It provides secure and customizable integrations that help properties stay innovative while delivering exceptional service to guests and residents.

Description

Optiwe revolutionizes your customer service and sales operations by automating interactions across various digital platforms such as WhatsApp, Facebook, Alexa, and Google Assistant. Leveraging an AI-first approach, our platform empowers you to tailor customer engagements for today's digital landscape. Are you looking to enhance your customer service and boost sales? It’s time to move away from costly outdated solutions. Each feature in Optiwe is designed with artificial intelligence at its core, ensuring you can maximize your digital communication with customers. By utilizing Optiwe, you can easily train your AI Assistant once and seamlessly implement it across all modern channels, including your website, WhatsApp, Facebook, Alexa, and Google Assistant. Moreover, Optiwe continuously analyzes conversations and alerts your customer service teams when customers express frustration or when potential sales arise. Elevate your representatives' performance with AI support; during live chat interactions, Optiwe offers intelligent recommendations to improve outcomes. Ultimately, Optiwe not only streamlines customer interactions but also enhances overall team efficiency and effectiveness in addressing customer needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alexa Smart Properties No 
Amazon Chime Yes 
Crafter CMS Yes 
E3:Universal Yes 
EasyVoice Yes 
Facebook No 
Hatcher Yes 
Herbie.ai Yes 
Optiwe Yes 
OroCommerce Yes 
PerkUp Yes 
RingCentral RingEX Yes 
RingCentral Video Yes 
SIRP Yes 
ServiceNow Yes 
Splunk Enterprise Yes 
Vonage Business Yes 
WhatsApp No 
Yonomi Yes 
Zoom Yes 

Integrations

Alexa Smart Properties Yes 
Amazon Chime No 
Crafter CMS No 
E3:Universal No 
EasyVoice No 
Facebook Yes 
Hatcher No 
Herbie.ai No 
Optiwe No 
OroCommerce No 
PerkUp No 
RingCentral RingEX No 
RingCentral Video No 
SIRP No 
ServiceNow No 
Splunk Enterprise No 
Vonage Business No 
WhatsApp Yes 
Yonomi No 
Zoom No 

Pricing Details

$7 per month device
$3 per user per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

developer.amazon.com/en-US/alexa/alexasmartproperties

Vendor Details

Company Name

Optiwe

Country

United States

Website

optiwe.com

Product Features

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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