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features
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support

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Description

Alcea IssueTrack is a highly adaptable issue management software that seamlessly integrates into your workflow, enhances team collaboration, fosters accountability, and boosts overall productivity. Ditch your tracking spreadsheets and various disconnected systems in favor of this comprehensive web-based solution. With Alcea IssueTrack, your organization gains a powerful platform that facilitates effective teamwork, elevates productivity levels, and ensures adherence to business processes until issues are fully resolved. The software's workflow rules play a crucial role in advancing and prioritizing reported problems, allowing managers to access essential information for evaluating productivity and allocating resources effectively. You have the ability to customize the appearance of your system and gather data precisely as needed. When an issue is updated, all relevant team members receive timely email notifications about its progress, ensuring everyone stays informed. Additionally, you can set up security configurations to control who has access to view and modify specific information, further enhancing your project management capabilities. This level of customization and oversight ensures that your team remains coordinated and efficient throughout the issue resolution process.

Description

Utilize online applications designed for managing projects, customer relationships, support, billing, tracking issues, and monitoring time, among other functionalities. These tools enable the integration of data and facilitate communication with colleagues, clients, and partners seamlessly. Work flexibly from any location and on any device within secure cloud-based workspaces. Your journey begins by establishing workspaces dedicated to Intranets, Client Extranets, CRMs, or particular projects. You have the freedom to invite co-workers, customers, freelancers, and other collaborators into these workspaces. Next, select applications tailored for each workspace, such as those for managing issues, tracking sales leads, handling deals, scheduling vacations, approving documents, maintaining a wiki, operating a help desk, managing time, organizing meetings and events, processing invoices, or even developing a custom app. Every application can be customized easily without needing IT assistance. Consequently, your entire team can leverage these applications to share files, edit documents, delegate tasks, oversee projects, and collaborate online within a unified workspace. The most successful companies recognize that true collaboration transcends mere file-sharing and data management, fostering a more integrated approach to teamwork.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Desktop.com No 
Google Drive No 
Google Workspace No 

Integrations

Desktop.com Yes 
Google Drive Yes 
Google Workspace Yes 

Pricing Details

$20.00/month/user
Free Trial Yes 
Free Version No 

Pricing Details

$10.00/month/user
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Alcea Tracking Solutions

Founded

1997

Country

Canada

Website

alceatech.com/issuetrack/

Vendor Details

Company Name

NewtonIdeas

Website

www.comindwork.com

Product Features

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

Product Features

Bug Tracking

Backlog Management Yes 
Filtering Yes 
Issue Tracking No 
Release Management No 
Task Management No 
Ticket Management Yes 
Workflow Management Yes 

Collaboration

Brainstorming No 
Calendar Management Yes 
Chat / Messaging No 
Contact Management Yes 
Content Management No 
Document Management Yes 
Project Management Yes 
Real Time Editing Yes 
Task Management Yes 
Version Control Yes 
Video Conferencing Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

Project Management

Agile Methodologies Yes 
Budget Management Yes 
Client Portal Yes 
Collaboration Tools Yes 
Cost-to-Completion Tracking Yes 
Customizable Templates Yes 
Gantt Charts Yes 
Idea Management Yes 
Kanban Board Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 
Traditional Methodologies Yes 

Task Management

Collaboration No 
Create Subtasks Yes 
Gamification Yes 
Gantt Charts Yes 
Mobile Access Yes 
Percent-Complete Tracking Yes 
Progress Tracking Yes 
Recurring Tasks Yes 
Reporting/Analytics Yes 
Spreadsheet View Yes 
Task Board View Yes 
Task Planning Yes 
Task Scheduling Yes 
Task Tracking Yes 
Time Tracking Yes 
To-Do List View Yes 

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