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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Airship is used by thousands of top brands around the globe to build closer relationships with customers through highly contextualized and relevant interactions. Airship's Customer Engagement platform is mobile-first and data-driven. This allows brands to focus on individual customers and their needs rather than which marketing channels to use. Airship makes it easier and more efficient to increase customer lifetime value in an omni-channel era. Airship optimizes every customer journey across all digital touchpoints with trillions of interactions across mobile apps, push notifications and mobile wallets.

Description

ONE serves as an integrated technological framework that comprehensively learns, interprets, and manages customer dialogues and experiences across various interactions and organizational barriers. By monitoring customer activities through every available channel and point of contact—be it online, through a call center, or in a physical store—ONE creates a holistic omnichannel perspective of customer behavior. Focusing on customer-driven journeys enables the provision of tailored experiences and fosters enduring engagement. ONE seamlessly integrates customer pathways across all channels and touchpoints, utilizing insights into intent to enhance the value derived from each interaction. With sophisticated, real-time visual representations, ONE delivers a complete and instant overview of customer journeys. By attentively observing all customer interactions, its AI-driven analytics yield profound, pertinent, and timely insights, empowering organizations to listen more effectively and comprehend with greater clarity for more informed decision-making. Designed from the outset as a cohesive layer, ONE effortlessly connects various systems and silos, ensuring a streamlined experience for both businesses and their customers. This capability not only enhances operational efficiency but also strengthens the relationship between the brand and its clients.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ActiveScale
Adobe Analytics
Bluedot
Customer.io
Fydelia
Google Analytics
Microsoft Azure
Movable Ink
Optimove
PAR Ordering
Purple
Salesforce
Segment
Simon AI
Swiftly
Tapcart
Tinyclues
WordPress
me&u

Integrations

ActiveScale
Adobe Analytics
Bluedot
Customer.io
Fydelia
Google Analytics
Microsoft Azure
Movable Ink
Optimove
PAR Ordering
Purple
Salesforce
Segment
Simon AI
Swiftly
Tapcart
Tinyclues
WordPress
me&u

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Airship

Founded

2009

Country

United States

Website

www.airship.com

Vendor Details

Company Name

Thunderhead

Country

United Kingdom

Website

www.thunderhead.com

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Mobile Marketing

Channel Attribution
Contextual Targeting
Coupons
Email Marketing
Engagement Monitoring
In-App Marketing
Location-Based Marketing
Push Notifications
Text Messaging
Text-to-Win

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Alternatives

Alternatives

Base Reviews

Base

Base.ai
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BlueVenn

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