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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our straightforward customer engagement solution prioritizes your clients, often showing more concern than you might. Acting as a seamless extension of your current customer support teams, we deploy a remote workforce dedicated to enhancing various aspects of customer success. Our commitment to giving back is reflected in our belief that individuals from disadvantaged backgrounds can excel in delivering exceptional customer service and fostering loyalty due to their unique perspectives. We focus on recruiting and training top talent located in North America, ensuring inclusivity regardless of disabilities or personal circumstances, which leads to a team that genuinely empathizes and connects with your customers. Our ability to rapidly scale means we can effortlessly manage chat volumes, accommodating the needs of both emerging startups and large enterprises alike. With some of our largest clients onboarding over 20,000 new customers daily, we have a deep understanding of scalability and can tackle significant volumes without any challenges. Furthermore, we seamlessly integrate with all leading ERPs and CRMs, providing a comprehensive support solution that meets the demands of modern businesses. In essence, we not only enhance customer interactions but also foster a culture of empathy and connection.

Description

Care teams are facing significant challenges, experiencing rapid turnover and finding it difficult to achieve the quality, experience, and efficiency they aim for in their work. We are confident that AI can help restore balance and improve these situations. By utilizing AI, we are able to foster efficient and harmonious care environments. The intricacies of clinical processes vary significantly from case to case, and we manage that complexity with advanced data and AI, thereby alleviating the burden on care teams. Our sophisticated AI models analyze real-time data from the facility and determine the optimal next steps for each member of the care team. This AI is seamlessly integrated into current communication channels like radio, text, chat, and overhead systems, ensuring that everyone remains connected and works in unison. Historically, the complexity of hospital care has hindered the effective use of technology, but AI has transformed this landscape, making it feasible to harness data and algorithms to enhance the quality of care. With a combined experience of 25 years, our team specializes in leveraging data and algorithms to achieve remarkable clinical outcomes at scale, setting a new standard in healthcare delivery. Furthermore, our commitment to innovation ensures that we remain at the forefront of improving patient care through technology.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Cloud Platform No 
Microsoft 365 Yes 
Oracle Cloud Infrastructure Yes 
Salesforce Yes 
Zendesk Yes 

Integrations

Google Cloud Platform Yes 
Microsoft 365 No 
Oracle Cloud Infrastructure No 
Salesforce No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Advanced Chat Solutions

Founded

2009

Country

United States

Website

acs.shrinkstack.com

Vendor Details

Company Name

UnityAI

Country

United States

Website

www.unityai.co

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Product Features

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