Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our straightforward customer engagement solution prioritizes your clients, often showing more concern than you might. Acting as a seamless extension of your current customer support teams, we deploy a remote workforce dedicated to enhancing various aspects of customer success. Our commitment to giving back is reflected in our belief that individuals from disadvantaged backgrounds can excel in delivering exceptional customer service and fostering loyalty due to their unique perspectives. We focus on recruiting and training top talent located in North America, ensuring inclusivity regardless of disabilities or personal circumstances, which leads to a team that genuinely empathizes and connects with your customers. Our ability to rapidly scale means we can effortlessly manage chat volumes, accommodating the needs of both emerging startups and large enterprises alike. With some of our largest clients onboarding over 20,000 new customers daily, we have a deep understanding of scalability and can tackle significant volumes without any challenges. Furthermore, we seamlessly integrate with all leading ERPs and CRMs, providing a comprehensive support solution that meets the demands of modern businesses. In essence, we not only enhance customer interactions but also foster a culture of empathy and connection.
Description
Founded in 1987, Digital Security Concepts Inc. aimed to deliver quick, straightforward, and secure solutions tailored for managers, which led to the creation of TourTrax. We focus on offering tools that assist management and staff across diverse industries in ensuring proof of presence, tracking time and attendance, utilizing digital forms with real-time tracking, overseeing both internal and external mobile devices, and enhancing team communication. Our clientele spans a wide array of Facility Management and Security departments across Institutional, Industrial, Commercial, and Municipal sectors, including some of the largest hotels and casinos in North America. Furthermore, on an international level, we collaborate with authorized reseller partners to serve clients such as Government agencies, Transit Authorities, Property Management firms, and Security Contractors, demonstrating our commitment to providing comprehensive security solutions globally. With a diverse customer base, we continuously adapt and evolve our offerings to meet the changing demands of the industry.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Oracle Cloud Infrastructure
Salesforce
Zendesk
Integrations
Microsoft 365
Oracle Cloud Infrastructure
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Advanced Chat Solutions
Founded
2009
Country
United States
Website
acs.shrinkstack.com
Vendor Details
Company Name
TourTrax
Founded
1987
Country
Canada
Website
www.tourtrax.com
Product Features
Product Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation