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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our straightforward customer engagement solution prioritizes your clients, often showing more concern than you might. Acting as a seamless extension of your current customer support teams, we deploy a remote workforce dedicated to enhancing various aspects of customer success. Our commitment to giving back is reflected in our belief that individuals from disadvantaged backgrounds can excel in delivering exceptional customer service and fostering loyalty due to their unique perspectives. We focus on recruiting and training top talent located in North America, ensuring inclusivity regardless of disabilities or personal circumstances, which leads to a team that genuinely empathizes and connects with your customers. Our ability to rapidly scale means we can effortlessly manage chat volumes, accommodating the needs of both emerging startups and large enterprises alike. With some of our largest clients onboarding over 20,000 new customers daily, we have a deep understanding of scalability and can tackle significant volumes without any challenges. Furthermore, we seamlessly integrate with all leading ERPs and CRMs, providing a comprehensive support solution that meets the demands of modern businesses. In essence, we not only enhance customer interactions but also foster a culture of empathy and connection.

Description

Founded in 1987, Digital Security Concepts Inc. aimed to deliver quick, straightforward, and secure solutions tailored for managers, which led to the creation of TourTrax. We focus on offering tools that assist management and staff across diverse industries in ensuring proof of presence, tracking time and attendance, utilizing digital forms with real-time tracking, overseeing both internal and external mobile devices, and enhancing team communication. Our clientele spans a wide array of Facility Management and Security departments across Institutional, Industrial, Commercial, and Municipal sectors, including some of the largest hotels and casinos in North America. Furthermore, on an international level, we collaborate with authorized reseller partners to serve clients such as Government agencies, Transit Authorities, Property Management firms, and Security Contractors, demonstrating our commitment to providing comprehensive security solutions globally. With a diverse customer base, we continuously adapt and evolve our offerings to meet the changing demands of the industry.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft 365
Oracle Cloud Infrastructure
Salesforce
Zendesk

Integrations

Microsoft 365
Oracle Cloud Infrastructure
Salesforce
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Advanced Chat Solutions

Founded

2009

Country

United States

Website

acs.shrinkstack.com

Vendor Details

Company Name

TourTrax

Founded

1987

Country

Canada

Website

www.tourtrax.com

Product Features

Product Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Alternatives

Alternatives

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