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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our straightforward customer engagement solution prioritizes your clients, often showing more concern than you might. Acting as a seamless extension of your current customer support teams, we deploy a remote workforce dedicated to enhancing various aspects of customer success. Our commitment to giving back is reflected in our belief that individuals from disadvantaged backgrounds can excel in delivering exceptional customer service and fostering loyalty due to their unique perspectives. We focus on recruiting and training top talent located in North America, ensuring inclusivity regardless of disabilities or personal circumstances, which leads to a team that genuinely empathizes and connects with your customers. Our ability to rapidly scale means we can effortlessly manage chat volumes, accommodating the needs of both emerging startups and large enterprises alike. With some of our largest clients onboarding over 20,000 new customers daily, we have a deep understanding of scalability and can tackle significant volumes without any challenges. Furthermore, we seamlessly integrate with all leading ERPs and CRMs, providing a comprehensive support solution that meets the demands of modern businesses. In essence, we not only enhance customer interactions but also foster a culture of empathy and connection.

Description

Our network of 85 last mile hubs located throughout North America operates as multi-customer facilities that function as efficient staging areas. These hubs vary significantly in size, ranging from 20,000 square feet to over 200,000 square feet, which allows us to accommodate substantial surge capacity. Serving as a critical part of our XPO Direct distribution framework, these sites ensure that we maintain a consistent service level across different market segments. Even if your business does not generate enough volume to warrant dedicated service in a specific area, you can still benefit from a personalized approach. Our co-mingling strategy within a customized XPO setting offers a cost-effective solution for your logistical needs. Moreover, these last mile hubs process over two million returns each year, highlighting their pivotal role in our operations. The reverse logistics system we employ includes the environmentally responsible disposal of outdated items, further emphasizing our commitment to sustainability. This comprehensive approach not only streamlines operations but also enhances customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Fullintel
Microsoft 365
Oracle Cloud Infrastructure
Salesforce
Tai TMS
Zendesk

Integrations

Fullintel
Microsoft 365
Oracle Cloud Infrastructure
Salesforce
Tai TMS
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Advanced Chat Solutions

Founded

2009

Country

United States

Website

acs.shrinkstack.com

Vendor Details

Company Name

Last Mile Solutions

Founded

2011

Country

United States

Website

www.lastmilesolutions.com

Product Features

Product Features

Logistics

3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

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Alternatives

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