Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Faculty, staff, and advisors can easily publish their available appointment slots directly through Outlook or Google Calendar. With our seamless two-way calendar synchronization feature, students will have the ability to book appointments in real time, no matter where they are or what device they are using. Every appointment made will automatically sync to the respective calendars of faculty, advisors, or staff, ensuring everyone's schedule is updated instantly. Kiosks are perfect for centralized or decentralized student service centers, allowing students to check in for both scheduled and drop-in appointments via a virtual kiosk, QR code scanning, or card swiping. We provide an exceptional student-focused queue and case management solution tailored for higher education institutions. Our user-friendly interface enables the collection of notes, document uploads, and referral creation during face-to-face, Zoom, or phone appointments. Moreover, through progress report campaigns, faculty can reach out to students who may be exhibiting behaviors that put them at risk academically. This proactive communication ensures that students, their advisors, and the academic support team are all kept in the loop about any concerning developments. Ultimately, our system enhances the student support experience and fosters a collaborative approach to academic success.
Description
Customers require varying levels of support throughout their digital journeys, which presents an opportunity for you to establish yourself as a trusted advisor by providing training solutions that facilitate the adoption of new services and enhance existing solutions with continuous support. By delegating your productivity support tasks, you can concentrate more effectively on your primary business goals related to digital transformation. AppHelp provides a broad range of migration, onboarding, and ongoing support services that enable you to fulfill and surpass the criteria set by Microsoft and Google's Cloud Partner Programs. Additionally, assist your small to medium-sized business clients in reducing their on-site IT expenses with a full-featured Help Desk solution that can diagnose and resolve issues across various platforms, from cloud applications to networking devices and computers. Enhance your business clients' operations by introducing comprehensive IoT solutions that encompass interconnected devices, applications, and robust support. Furthermore, AppHelp delivers remote assistance for various security products, access control systems, audio-visual equipment, and more, ensuring that your customers receive the best possible service. Through these offerings, you can foster stronger relationships with your clients and help them navigate the complexities of their technological landscape.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
AppDirect
No
AppWise
No
BlueSnap
No
Cisco Secure Cloud Analytics
No
Coveo
No
G2
No
Google Calendar
Yes
Google Cloud Platform
No
Google Workspace
No
Integrations
Amazon Web Services (AWS)
Yes
AppDirect
Yes
AppWise
Yes
BlueSnap
Yes
Cisco Secure Cloud Analytics
Yes
Coveo
Yes
G2
Yes
Google Calendar
No
Google Cloud Platform
Yes
Google Workspace
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
E2E Advising
Country
United States
Website
e2eadvising.com
Vendor Details
Company Name
AppDirect
Founded
2009
Country
United States
Website
www.appdirect.com/products/apphelp
Product Features
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No