Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
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WaitWell provides organizations with a modern way to coordinate walk-in traffic and scheduled services through a secure, cloud-based queuing and appointment platform. Customers can join virtual queues or book appointments via QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions, explains services, and routes customers into the correct line using natural language. Customers receive live status updates and AI-driven wait time forecasts that reduce uncertainty.
WaitWell includes strong real-time reporting and operational dashboards. Waillo Insights builds on this foundation by enabling leaders to ask plain-language questions of their data to uncover service constraints, monitor performance trends, and refine staffing decisions. With real-time visibility, integrated payments, open APIs, and HIPAA and SOC 2 compliance, WaitWell supports scalable, efficient service delivery across locations.
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Ellucian Colleague Student
Unite students, faculty, and staff with our adaptable ERP solution designed to enhance the support provided to students. Meet the daily demands of students by delivering timely and relevant information that fosters their academic success. Our system is tailored to fit your operational processes and enhances efficiency for students, faculty, and staff alike. Gain access to comprehensive institution-wide student data, empowering you to make informed decisions that drive improvement. This education-centric ERP solution minimizes the need for extensive training and alleviates administrative burdens, resulting in significant savings in both time and resources. Oversee the entire student journey and allow students to manage various aspects of their educational experience online. With access to essential student data, advisors are well-equipped to guide students effectively using advising and degree audit tools, ensuring they receive the support needed to thrive in their academic pursuits. Ultimately, this solution paves the way for a more streamlined and collaborative educational environment.
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Civitas Learning
Civitas Learning is dedicated to enhancing student success by enabling colleges and universities to effectively utilize their student data for better outcomes. Our integrated technology and software facilitate improved coordination of student success initiatives, allowing for proactive, collaborative support, comprehensive advising, and rapid assessment of effective strategies. Together with our clients, we empower leaders, advisors, faculty, and students to significantly enhance enrollment rates, persistence, and graduation statistics. The journey to boost student success is challenging and requires a holistic, intelligent perspective on the student experience. A proactive approach to student support is essential, along with an in-depth comprehension of student needs. We are here to assist in this endeavor by transforming your student data into actionable insights, unlocking predictive capabilities, generating new engagement opportunities, and fostering continuous learning and improvement. By leveraging our expertise, institutions can ensure that they are not only meeting but exceeding the expectations of their students.
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