Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Harness the capabilities of real-time call center metrics to enhance the efficiency and effectiveness of your contact center, ultimately benefiting your customers. Address negative experiences by integrating both internal and external data sources, allowing you to visualize key performance indicators like customer satisfaction scores comprehensively. Minimize unnecessary labor costs and streamline call routing through real-time metrics that provide a holistic view of your operations. Employ contextual data to anticipate the optimal next actions for your customers, ensuring timely engagement during their purchasing journey. Elevate team performance with adaptable dashboards that empower managers to analyze team dynamics and drill down to assess individual agent contributions. By prioritizing these strategies, you can foster a more responsive and customer-centric environment.

Description

The NeXorce Enterprise Suite keeps a close watch on the call center's performance. It seamlessly integrates both real-time and historical data from a range of Contact Center applications, offering a centralized reporting solution that agents and managers have been seeking. With NeXorce, users can access detailed real-time reporting for call centers. Information can be published across various platforms, including dashboards, desktop applications, web reports, tablets, and smartphones. Users can remain informed via email, SMS notifications, and web reports sent directly to their mobile devices. Additionally, it enables the presentation of live statistics, metrics, and alerts on large display screens, ensuring that essential information is always visible. The system supports the transmission of real-time data through either a wireless URL or a network connection, enhancing accessibility and responsiveness. This robust functionality empowers teams to make informed decisions swiftly and effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Aceyus

Founded

2002

Country

United States

Website

www.aceyus.com

Vendor Details

Company Name

Spectrum Corporation

Founded

1971

Country

United States

Website

www.specorp.com/products/nexorce-data-management/

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

Alternatives

Freshcaller Reviews

Freshcaller

Freshworks