Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Acepeak serves as a comprehensive cloud communications and AI-driven contact center solution tailored for contemporary businesses. This platform seamlessly integrates various features, including business phone systems, HD voice calling, SMS and MMS capabilities, video conferencing, team messaging, call recording, voicemail services, interactive voice response (IVR), and a suite of AI-enhanced communication tools. Additionally, Acepeak offers functionalities such as an AI receptionist, assistance from AI agents, call transcription, summaries, sentiment analysis, predictive dialing, omnichannel customer engagement, and seamless CRM integrations. Organizations benefit from the ability to oversee voice, messaging, web chat, and social media interactions from a consolidated platform, effectively supporting teams that operate across diverse locations and countries. By utilizing Acepeak, businesses can streamline their communication processes, elevate customer engagement, and manage all calls and discussions effortlessly from one centralized system, ultimately contributing to enhanced operational efficiency and improved customer satisfaction.
Description
Cool Telecom offers a cloud-based phone system tailored for businesses of all sizes, featuring a versatile interface that integrates CRM and Helpdesk functionalities to boost sales and enhance communication for support teams. Clients can quickly acquire phone numbers from over 50 countries, adjust their workforce according to seasonal demands, and benefit from comprehensive insights via real-time analytics. The platform is accessible on any device, allowing users to make and receive calls from virtually anywhere.
With the multifunction app from Cool Telecom, users can efficiently manage call routing based on IVR choices, agent expertise, time zones, and other criteria, all facilitated by a user-friendly dashboard. Additionally, the platform provides advanced, real-time analytics regarding agent and team performance, enabling monitoring through a live feed and allowing data cross-referencing with existing CRM systems for deeper insights and opportunities for enhancement. This functionality ensures that businesses not only remain connected but also continuously improve their customer service and operational efficiency.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
HubSpot CRM
No
Zoho CRM
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
€10 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Acepeak
Founded
2019
Country
Singapore
Website
www.acepeak.com
Vendor Details
Company Name
Cool Telecom
Founded
2021
Country
France
Website
www.cool-telecom.com
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No