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Description
Acefone (founded in 2019) is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, AceX hosts powerful products, including:
-Interactions Hub
-Contact Center Studio
-API Connect
-Campaigns
These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer's journey.
Based in Gurgaon, we serve over 5,000 global businesses with the support of a dedicated team of 200+ professionals across Gurgaon, Mumbai, and Bangalore. We deliver seamless communication through industry-leading integrations, ensuring a customer experience that is both efficient and effective. Our ISO 27001 certification attests to our commitment to top-tier security, backed by a 99.95% uptime guarantee.
Acefone's user-friendly, insight-driven products offer 300+ features, serving different channels, like Voice, WhatsApp, SMS and more. With custom integrations powered by neat APIs, it smoothly aligns with every business’ unique demands.
Description
Created by AKIO, a software company dedicated to enhancing the omnichannel customer experience for call centers and customer service divisions since its inception in 1998, the Akio.cx platform consolidates all customer service channels into a single, efficient tool. In a world where customers engage with brands across various platforms at any time, Akio.cx enables Customer Relation teams to provide a seamless omnichannel experience, integrating telephone support, emails, chat, Facebook Messenger, and Twitter into one intuitive interface. This innovative solution is widely adopted by call centers and outsourcing firms globally, leveraging the power of AI and analytics to empower agents and transform supervisors and managers into champions of client satisfaction. Additionally, the Akio.cx platform offers robust features that further enhance customer engagement, solidifying its position as the leading omnichannel contact center software available today. With its comprehensive capabilities, Akio.cx ensures that businesses can meet the evolving needs of their customers effectively.
API Access
Has API
API Access
Has API
Integrations
Bitrix24
Bullhorn
CROSS-CRM
Freshdesk
Freshsales
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Teams
Integrations
Bitrix24
Bullhorn
CROSS-CRM
Freshdesk
Freshsales
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Teams
Pricing Details
$19.99 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Acefone
Founded
2019
Country
Gurugram, Haryana, India
Website
www.acefone.com
Vendor Details
Company Name
Akio
Founded
1998
Country
France
Website
www.akio.com
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management