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Description

AVOXI Genius is a cloud-based call center software that is efficient, budget-friendly, and user-friendly. It allows you to effortlessly oversee your business communications through a straightforward, web-based contact center interface. This innovative platform uniquely combines your voice service with your contact center solution, offering virtual phone numbers that can be activated instantly in over 170 countries. With pricing beginning at just $19.99 per user, AVOXI Genius stands out as one of the most cost-effective options available globally. Additionally, for a limited time, you can enjoy two months free with your subscription, making it an even more enticing choice for businesses looking to enhance their communication capabilities.

Description

Issabel stands out as an open-source unified communications platform that merges various IP communication services into one cohesive system, effectively overcoming the limitations of traditional PBX systems by offering features like call center functionalities, email integration, management reporting, fax capabilities, video conferencing, audio recording, and CRM integrations. Its call center module is not only robust and flexible but also user-friendly, enabling efficient automation and management of contact centers while adeptly handling both inbound and outbound call campaigns through a straightforward agent interface and call management tools. Additionally, Issabel simplifies the administration of PBX solutions for service providers, allowing them to manage multiple clients from a single instance, thus alleviating the need for individual servers for each client. To further expand its capabilities, Issabel accommodates various add-ons that are designed to integrate seamlessly with the platform, enhancing features that interact with telephony and improve customer service while automating support-related actions. This adaptability makes Issabel a highly effective choice for organizations looking to streamline their communication processes.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Odoo Yes 
ChatGPT No 
Facebook Messenger No 
HubSpot CRM No 
HubSpot Customer Platform No 
Instagram No 
Microsoft Dynamics 365 Yes 
Microsoft Teams No 
OpenAI No 
Pipedrive No 
Salesforce Yes 
SuiteMaster Yes 
Telegram No 
WhatsApp No 
Zendesk Yes 
Zoho CRM Yes 

Integrations

Odoo Yes 
ChatGPT Yes 
Facebook Messenger Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Instagram Yes 
Microsoft Dynamics 365 No 
Microsoft Teams Yes 
OpenAI Yes 
Pipedrive Yes 
Salesforce No 
SuiteMaster No 
Telegram Yes 
WhatsApp Yes 
Zendesk No 
Zoho CRM No 

Pricing Details

$19.99/month/user
Free Trial Yes 
Free Version No 

Pricing Details

Free
Open source
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

AVOXI

Founded

2001

Country

United States

Website

www.avoxi.com

Vendor Details

Company Name

Issabel

Founded

2016

Country

Mexico

Website

www.issabel.com

Product Features

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management No 
Encryption No 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications No 
Voice Quality Enhancement No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging No 
Fax Management No 
File Sharing No 
IVR / Voice Recognition Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization Yes 
Voice Mail Yes 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management No 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

PBX

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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