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Description
DaVinci is an interaction orchestration platform enabling the building and deployment of agent and customer experiences.
DaVinci is made up of two primary layers:
Experience Orchestration: DaVinci’s event-driven architecture and enterprise application framework along with the largest collection of pre-built apps for leading CRM and contact center solutions gives CX leaders and solution architects complete control of the user experience.
Deployment Orchestration: Through infrastructure services like identity and access management, and data management with day 1 data protection DaVinci simplifies and accelerates deployments of interaction management solutions.
AMC's Interaction Orchestration Platform, the library of apps, and contact center integration make it easy to integrate your contact center. Or, you can expand beyond the box by exploring endless options. Computer telephony integration allows you to go beyond modern expectations in terms of routing, workflows, and more. CTI makes it easy for users to access tools such as screen pop, click-to-dial, and other features right from their CRM. It's easy to integrate CTI with existing applications (CRM and phone system).
Description
Enterprise interaction can be understood as the integration of collaboration and communication efforts. We facilitate secure enterprise interaction through your own private or hybrid cloud environment. The Universal Cloud Communications Stack (UCCS) introduces an innovative approach to utilize big data architectures, allowing for real-time communications and collaboration, which enhances the scalability of transaction-oriented services on a worldwide basis. Key immediate advantages include rapid deployment and automated management that utilize standard infrastructure frameworks. Furthermore, by utilizing virtualized, secure, and scalable containers, we provide hosted and managed communication and collaboration services with great ease, paving the way for new business models for Managed Service Providers (MSPs) and enabling enterprises to achieve significant cost reductions. In fact, communication systems offer the most substantial opportunity for cost savings across all areas of IT. The synergy of contemporary software architecture and data-driven distributed infrastructure presents a powerful opportunity to revolutionize the industry while meeting evolving business needs.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AMC Technology
Founded
1995
Country
United States
Website
www.amctechnology.com/contact-center-solution/
Vendor Details
Company Name
SIPfoundry
Country
United States
Website
www.sipfoundry.org/platform/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics