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Description
AIVM Brain serves as a regulated and verifiable AI knowledge-sharing platform utilized by a company's workforce alongside its AI agents. It integrates seamlessly with existing tools such as Slack, Google Drive, Notion, GitHub, Box, Confluence, Salesforce, and Telegram, ensuring that the original permissions of each source remain intact, allowing both users and agents to access only the information they are authorized to view. All access is meticulously logged in a tamper-proof, content-agnostic audit trail that confirms who requested information and what was revealed, while refraining from storing any actual content, and this log can be verified independently by auditors. Agents interact with Brain through a controlled MCP endpoint that incorporates mandates, human oversight, and an emergency kill switch. The platform is designed to be model-agnostic, compatible with AI models like Claude, OpenAI, and Gemini, or even a customer's proprietary model using a bring-your-own-key approach, and it ensures that no customer data is used for training purposes. Among its enterprise capabilities are single sign-on (SSO), tenant isolation, the ability to revoke permissions in real-time, and ongoing compliance with SOC 2 and ISO 42001 standards. Delivered as a software-as-a-service solution, it offers various access methods, including hosted SaaS, MCP, SDK, REST API, and CLI options, adapting to a variety of enterprise needs. Its robust security and compliance features make it a reliable choice for organizations looking to leverage AI technology responsibly.
Description
eGain Knowledge+AI™ stands out as a leading, award-winning knowledge management platform designed to enhance customer service quality by empowering agents with essential knowledge, thereby boosting their productivity to match that of top performers. It offers various methods for agents and users to access a comprehensive knowledge base, which facilitates quick, reliable, and uniform responses. By utilizing Artificial Intelligence (AI), intelligent knowledge management systems can effectively address customer inquiries, streamline processes, and support decision-making, creating a favorable outcome for customers, agents, and businesses alike. This customer service knowledge software integrates multiple tools, including content management systems (CMS), search functionalities, AI capabilities, workflow management, and knowledge analytics, all within a single platform. Implementing the right knowledge management software not only equips you with necessary tools but also ensures customers receive timely and accurate answers when they need them most, ultimately fostering greater customer satisfaction and loyalty.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Boost.ai
Box
Claude
Confluence
Gemini
GitHub
Google Drive
Model Context Protocol (MCP)
Notion
OpenAI
Integrations
Boost.ai
Box
Claude
Confluence
Gemini
GitHub
Google Drive
Model Context Protocol (MCP)
Notion
OpenAI
Pricing Details
$18/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ChainGPT AI S.A.
Founded
2026
Country
Panama
Website
brain.aivm.io
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/knowledge-hub/
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal