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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Creovai
Dynamics Telephony
Facebook
FootPrints
Freshdesk
Gmail
Instagram
ManageEngine ServiceDesk Plus
Microsoft Dynamics 365
Salesforce
Sugar Connect
Telegram
Vantage Point
Verint Workforce Engagement
Vtiger CRM
X (Twitter)
Zendesk

Integrations

Creovai
Dynamics Telephony
Facebook
FootPrints
Freshdesk
Gmail
Instagram
ManageEngine ServiceDesk Plus
Microsoft Dynamics 365
Salesforce
Sugar Connect
Telegram
Vantage Point
Verint Workforce Engagement
Vtiger CRM
X (Twitter)
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

8x8

Founded

1987

Country

United States

Website

www.8x8.com/products/contact-center

Vendor Details

Company Name

ICR Evolution

Founded

1991

Country

Spain

Website

icr-evolution.com/en/

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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