Best Communications Software for SAP CRM

The future of customer communications. Intelligent customer communication center for live and automatic interactions. Your customers should be at the forefront. Customers can communicate with you whenever and wherever they want. Each customer is welcome. CommBox's powerful platform allows you to increase your availability and offer customers AI-powered, automated customer services. CommBox's state-of-the-art lead generation and sales tools will help you convert more leads into customers quickly. All customer communications can be handled by one robust omnichannel platform powered with AI. Your customers can have an omnichannel experience through any channel they choose, including WhatsApp, SMS, chat and social media. All communications are managed efficiently through one smart mailbox.

Business-class email and calendaring make it easier to work smarter. Exchange allows you to collaborate on critical documents and gives an organized inbox that prioritizes important messages. It adapts to your work style and adapts to your needs so you can get more done faster. Access to a personalized inbox with helpful features, a smarter way to view and interact via email and a smarter way to organize it. Search enhancements provide faster and more complete results. Add-ins allow for powerful customization and extensibility that connects you to modern services as well as internal line-of business applications. A calendaring system that does more than just schedule appointments and make commitments will help you organize your time. Automatically capture events such as hotel reservations and flights from email. Get suggestions based on where you are located about where to meet. Microsoft 365 offers many benefits that can help you and your company be more productive.

Call Center Studio is a web-based, pay as you go solution that Google offers to companies who run a call center and are frustrated by the high cost, complexity and difficulty of traditional systems. It is low-cost, fast, easy and scalable and can be set-up anywhere in the world in minutes.

Kixie: Smarter Calling & Texting for Revenue Teams Kixie is the AI-powered sales engagement platform that helps teams connect faster, close more deals, and scale effortlessly—all while keeping it personal. 🔥 Outbound Sales: Boost connection rates up to 400% with AI-powered Local Presence, Multi-Line PowerDialer, and Spam Risk Prevention. 🚀 Marketing: Automate calls & texts for instant follow-ups and high-converting outreach—without the manual work. 📞 Inbound Sales & CS: Handle more calls with smart CRM-based routing, shared SMS inboxes, and instant auto-replies. 📊 RevOps & Leadership: Get AI-driven insights, real-time coaching tools, and advanced analytics to level up your team. 💥 Supercharge your sales team today! Visit our website to get started for free, no credit card required.

NICE CXone Mpower is an AI-powered customer service automation platform that integrates workflows, agents, and knowledge into a cohesive, scalable system. It allows businesses to create and manage seamless end-to-end workflows, enhancing collaboration between customer support teams and back-office operations. The platform leverages AI-driven virtual agents and copilots to boost efficiency by utilizing historical interaction data for smarter automation and improved agent performance. By consolidating data, AI models, and knowledge into a unified framework, CXone Mpower delivers secure, intelligent, and personalized customer interactions that drive operational excellence.

Showpad Enablement Operating System® (eOS), unites marketing teams and sales teams for revenue-driving experiences. Empower sellers to engage buyers with relevant content and training and run deals confidently. Showpad eOS® offers a centralized platform for content and sales tools, allowing sellers to adapt instantly to buyer needs. They'll have the answers at their fingertips. Bring physical products to digital app experiences. From 3D models to immersive 360deg showrooms, you can engage in more engaging conversations in person. Plus, sellers can collaborate with decision-makers through comments and uploads on a Shared Space -- a convenient and customizable microsite that helps accelerate the sales cycle. Showpad Coach helps you scale the winning behaviors of top sellers to train, coach, and onboard your team to become trusted advisors.

For over two decades, Diabolocom has been transforming customer engagement with our cloud-native Contact Center as a Service (CCaaS) solution. Powered by proprietary generative AI, Diabolocom delivers advanced automation, improved reachability, and actionable insights tailored to today’s customer service and sales demands. Our AI Assistant enhances each interaction through real-time transcription, satisfaction analysis, and predictive next-best-action guidance. What makes Diabolocom unique is our combination of native AI for CX and full telecom functionality, creating a hyper-customized telephony experience. By automating repetitive processes, teams can redirect their focus to driving customer loyalty and revenue growth. Our solution integrates natively or via API with CRMs such as Salesforce, Oracle, and Microsoft Dynamics, ensuring complete visibility across every touchpoint. Leading brands like Mitsubishi Electric, Nikon, and Brinks rely on Diabolocom to deliver differentiated, AI-optimized customer experiences. With 97% faster post-call handling and a 12% reduction in churn, our platform drives efficiency and keeps teams agile.

Everything you need to make your customers your greatest growth engine. Gainsight Customer Cloud combines all the technology necessary to make sure your customers adopt your products and reach their goals with your company. You can orchestrate every aspect of the customer journey and deliver great results at scale. To deliver exceptional user experiences, combine deep SaaS product analytics and personalized in-app interactions. To ensure a great customer experience, capture feedback, close the loop with respondents, discover insights, and make it happen. Open platform that acts as a central hub to customer data systems and provides actionable insight to all employees to make better decisions for the customer. Whitespace analysis, cross-sell playbooks and simplified renewals can all help to increase revenue.

Use your key metrics and data from sales and marketing, accounting, human resource management, project management, manufacturing, and purchasing to make important decisions. Stakeholder feedback is used to understand the "what and "why" of all your data with AI. Get supported insights and drive business improvements. Artificial intelligence automates the collection, storage, visualization, and consolidation of key figures, data, and feedback. AI will generate tailored recommendations for your company's actions. Data-based decisions that will help you reach your business goals. Industrytics allows you to continuously collect data and connect key figures through interfaces with your software applications (ERP CRM, accounting systems and time management software, Excel spreadsheets etc.). You can also receive feedback via automated feedback surveys.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

Concierge, Syniverse CPaaS (Communications Platform as a Services) is a cloud-based, omnichannel messaging service that connects businesses with their customers in a more meaningful way. Businesses can connect their applications to their communications through a single platform that includes a variety of connectors. This allows them to instantly reach all their customers via the mobile channels they choose. Our CPaaS solution was designed to simplify and accelerate digital transformations regardless of where a company is at their journey. Businesses can adapt the platform to their unique needs, budget, capabilities, marketing strategies, and CX requirements with our plug-and-play design. It is important to connect with as many mobile channels and mobile platforms as possible in order to provide a positive customer experience for everyone, regardless of their preferred mobile channel.

Agent Accelerator by NovelVox gives agents a 360-degree view to customer information. This allows them to provide personalized customer service and lightning-fast support. This powerful solution dramatically reduces average handling time (AHT) as well as waiting times. It also improves First Call Resolution and customer satisfaction. Agents can use the all-in-one desktop to interact with multiple applications. Customers have a seamless experience thanks to the single interface. Agents can call customers by name using the caller data display, which includes details such as name, address, contact details, past transactions and ticket status. Customers are no longer forced to repeat their requests. Agents can quickly address customer concerns in a personal manner and at a faster pace with all the details. They can also chat with other agents to obtain timely information while helping callers.

Connect donors and recipients while maintaining privacy and robust donor profiles, including donor engagement. Manage guest outreach and marketing, reservations, interactions with guests, call deflections, events, feedbacks, self-services, payments, and more. Help businesses increase engagement, automate processes and securely collaborate. Scale services across all channels. Offer your customers a convenient, timely and personalized service, as well as a smooth experience across all channels. Support patients in taking proactive control of their own health through self-care. Messaging or email communication among doctors, patients and care providers. Offer your customers convenient, timely and personalized service.

ACF Technologies is a leader in providing advanced appointment, event and queue management solutions. Our flagship platform Q-Flow empowers businesses to manage and optimize omnichannel customer journeys while streamlining back-office processes. ACF has over 20 years' experience in the industry. They use a four-step process, which includes listening to understand business objectives, designing tailored solution, building with precision by Agile-qualified engineers and analyzing performance based on data-driven insights. Our solutions are tailored to a variety of industries, such as government, healthcare, financial service, retail, telecommunications and education. We also cater to DMVs. ACF's services include online appointment management and virtual queueing, digital signage, Business Process Management, and more.

You can work from anywhere, and still deliver exceptional customer experiences. Zisson Contact Center is an omnichannel, cloud-based CX solution. We quickly set up flexible communication solutions and customer service for inquiries via telephony and webchat, email and chatbot. It is essential to have a cloud customer center. Companies that use the cloud are adapting to modern day life faster than others. Contact us today for more information about our customer service and emergency response services. We can help you optimize your customer journey. No complicated training required. Scalable. Cost effective. Omnichannel.